At a Glance
- Tasks: Lead a team to develop strategies for large corporate customers and drive fleet growth.
- Company: Join Zenith, a forward-thinking company committed to exceptional customer experiences.
- Benefits: Enjoy a competitive salary, commission structure, flexible benefits, and wellness support.
- Other info: Be part of an inclusive culture that values diverse perspectives and personal growth.
- Why this job: Make a real impact by building trusted relationships with C-suite executives.
- Qualifications: Experience in customer relationship management and strong leadership skills required.
The predicted salary is between 73000 - 85000 £ per year.
What's the Role
Reporting to the Director of Customer & Strategic Relationships, you will take ownership of a portfolio of large corporate customers, acting as the senior relationship sponsor and strategic advisor for your accounts.
You will lead a team of Customer Relationship Managers and be responsible for developing and delivering customer‑specific strategies that support retention, fleet growth, operational excellence and long‑term profitability.
Working closely with customers, internal stakeholders and the Executive Committee Sponsorship Programme, you will build trusted C‑suite relationships, proactively identify opportunities for growth and ensure Zenith remains the partner of choice for our customers.
This is a highly visible role combining strategic account leadership, commercial accountability, people leadership and customer advocacy.
You will represent the voice of your customers internally while ensuring Zenith continues to deliver exceptional customer experiences and strong commercial outcomes.
Key responsibilities
- Lead and develop a team of Customer Relationship Managers, creating a high‑performing, inclusive and customer‑focused culture.
- Own and deliver customer retention, fleet growth and profitability across an assigned portfolio of large corporate customers.
- Develop and execute tailored customer relationship strategies that align with individual customer objectives and Zenith's wider growth plans.
- Establish and maintain influential relationships with key stakeholders, including C‑suite and board‑level contacts.
- Act as the senior sponsor and executive escalation point for allocated customer relationships.
- Drive fleet growth opportunities across customer portfolios, identifying ways to expand vehicle numbers, increase product penetration and strengthen customer commitment.
- Lead strategic business reviews, governance meetings and executive‑level customer engagements.
- Use customer insight, market knowledge and industry trends to identify opportunities and mitigate emerging risks.
- Collaborate with Sales, Operations, Product, Finance and Executive stakeholders to deliver exceptional customer outcomes.
- Maximise the effectiveness of Zenith's Executive Committee Sponsorship Programme to deepen customer relationships and unlock future growth.
- Ensure effective governance, compliance and risk management across all customer activity.
- Analyse performance data and customer trends to support strategic decision‑making and continuous improvement.
- Deliver against budgeted portfolio targets, retention measures, customer satisfaction metrics and commercial objectives.
- Support the development of future talent within the CRM function, creating clear pathways from Account Management into Customer Relationship leadership roles.
- What You'll Bring
- Significant experience in Customer Relationship Management, Strategic Account Management or a similar customer‑facing leadership role, dealing with large corporate fleet customers.
- Experience operating within a B2B environment with accountability for commercial outcomes.
- Strong knowledge of contract hire, fleet management and salary sacrifice solutions.
- In‑depth knowledge of the UK fleet industry and a clear lens on external market trends that can inform product development roadmap.
- A track record of identifying and delivering fleet growth opportunities within existing customer accounts.
- Experience managing relationships with large corporate organisations and complex stakeholder groups.
- Proven success in developing and delivering customer relationship strategies that improve retention and drive growth.
- Experience shaping customer and functional strategies, translating strategic objectives into clear plans that drive team performance and measurable outcomes.
- Experience leading and developing high‑performing teams.
- Strong commercial acumen with the ability to balance customer outcomes and business performance.
- Experience handling complex negotiations, escalations and strategic customer discussions.
- Excellent stakeholder management skills, including engagement at C‑suite and board level.
- Experience using customer insight, data and market intelligence to shape strategic decisions.
- Strong presentation and communication skills with experience presenting to senior leadership teams, executive committees or boards.
- Leadership Qualities
- A collaborative and authentic leader who builds trust and credibility quickly.
- A strategic thinker who can translate broad business objectives into practical customer plans.
- A coach and mentor who helps others grow and succeed.
- Commercially minded and focused on delivering measurable results.
- Comfortable challenging constructively and driving continuous improvement.
- Highly resilient and capable of navigating complexity and change.
- Passionate about customer experience and committed to delivering exceptional outcomes.
- Curious, proactive and constantly looking for better ways of working.
- What's in it for You
- Competitive base salary - £73-85K
- Excellent commission structure
- EV Car or Car Allowance
- Pension - 6.25% employer contribution
- 24 days annual leave & 1 day for your birthday plus bank holidays
- The option to buy or sell holidays (+5 or -3)
- Flexible benefits where employee can opt into additional benefits such as PMI for your family, dental, cycle to work scheme, critical illness cover and more
- Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, AA breakdown cover
- Perks at Work – save money on everyday essentials with access to a shopping discounts site.
- Support for your wellbeing – access to company GP, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
- Equal Opportunity Employer Statement
We want to positively encourage differences in Zenith.
Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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Customer Relationship Director employer: Zenith Group
Zenith Group is an excellent employer, offering HGV Mobile Service Technicians a dynamic work environment that prioritises reliability and excellence. With competitive pay, generous overtime opportunities, and a strong focus on professional development, employees can thrive in their careers while enjoying the benefits of working across diverse locations in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Director
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zenith Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zenith Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Director
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zenith Group:Your cover letter is your chance to shine! Tell us why you want to work at Zenith Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zenith Group!
How to prepare for a job interview at Zenith Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
