At a Glance
- Tasks: Support the Client Operations team by processing transactions and ensuring customer satisfaction.
- Company: Zenith Bank (UK) Limited, a leading bank connecting Africa and Europe.
- Benefits: Competitive salary, learning opportunities, and a supportive work-life balance.
- Other info: Temporary contract with potential for career growth in a vibrant environment.
- Why this job: Join a dynamic team and gain valuable experience in the banking industry.
- Qualifications: Understanding of banking operations and strong communication skills.
The predicted salary is between 40000 - 40000 £ per year.
About Us: Zenith Bank (UK) Limited (ZUK) is a subsidiary of Zenith Bank PLC, one of the top banks in Nigeria. The bank was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure. Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success. With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent.
Role Overview: Support fellow members of the Client Operations team in the processing of transactions for various denominations of customers. Interaction with other areas of the Bank will be required to ensure SLAs and customer satisfaction targets are realised.
Role Responsibilities:
- Process Payments for Corporates, Wealth Management Customers, Group entities, and other internal departments received via Internet Banking/SWIFT/UK Clearing or any other delivery media.
- Adhere to internal and external SLA’s for payment processing.
- Payment positioning.
- Ad hoc statement production.
- End of Day Queue Checking.
- Complaint’s reporting.
- Investigations.
- Timely handling of emails.
- Processing Retail Deposits.
- Speaking to Retail Deposit clients in a professional and courteous manner.
- Nostro Reconciliations.
- Processing Debit Card applications and support.
- Various duties within the Client Operations Department.
- Testing of Flexcube system upgrades and newly released patch sets for UK and Paris.
Skills/Knowledge Required:
- Understanding of the Banking industry in Client Operations at a granular level.
- Digital literacy.
- Knowledge and continual awareness of regulatory requirements.
- Operations efficiencies – attention to detail/time management.
- Risk awareness.
- Maintaining data integrity.
- Analytical thinking and problem-solving skills maintaining a proactive approach.
- Communication and interpersonal skills.
- Client focus.
- Excellent Customer Service skills.
- Teamwork and cross-collaboration.
This is a temporary, 12 Month Fixed Term Contract position, paying up to £40,000.00 based on experience.
Payments Officer in Slough employer: Zenith Bank (UK) Limited.
Zenith Bank (UK) Limited is an exceptional employer that prioritises the well-being and professional growth of its staff, offering a supportive work environment that encourages a healthy work-life balance. With a commitment to continuous learning and development, employees have access to valuable training opportunities that enhance their skills in the dynamic banking sector. Located in the UK, Zenith Bank provides a unique chance to engage with trade and investment flows between Nigeria and Europe, making it an exciting place for those looking to make a meaningful impact in the financial industry.
StudySmarter Expert Advice🤫
We think this is how you could land Payments Officer in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the banking industry, especially those who work at Zenith Bank or similar companies. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching common questions for Payments Officer roles. Practice your answers, focusing on your understanding of payment processing and customer service. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled transactions, resolved client issues, or improved processes in previous roles. This will demonstrate your analytical thinking and problem-solving abilities, which are key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Payments Officer in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Payments Officer role. Highlight relevant experience in client operations and any banking knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Zenith Bank and how you can contribute to our goals. Keep it professional but let your personality show through.
Showcase Your Skills:In your application, be sure to showcase your analytical thinking and problem-solving skills. Mention specific examples where you've demonstrated attention to detail and effective time management. We love seeing real-life applications of your skills!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Zenith Bank (UK) Limited.
✨Know Your Banking Basics
Make sure you brush up on your understanding of the banking industry, especially in Client Operations. Familiarise yourself with payment processing methods like SWIFT and UK Clearing, as well as the importance of adhering to SLAs. This knowledge will show that you're serious about the role.
✨Showcase Your Attention to Detail
Since the role requires a keen eye for detail, prepare examples from your past experiences where your attention to detail made a difference. Whether it was in processing payments or handling customer queries, having specific instances ready will highlight your suitability for the position.
✨Demonstrate Your Customer Service Skills
Zenith Bank values excellent customer service, so be ready to discuss how you've handled client interactions in the past. Think of situations where you resolved complaints or provided exceptional service, and be prepared to explain your approach and the outcomes.
✨Prepare for Teamwork Questions
As teamwork and cross-collaboration are key aspects of the role, think about times when you've successfully worked in a team. Be ready to share how you contributed to group goals and how you handle conflicts or differing opinions within a team setting.
