At a Glance
- Tasks: Support the Conglomerates team by managing client relationships and processing credit applications.
- Company: Join Zenith Bank, a leading bank with a strong reputation for innovation and performance.
- Benefits: Competitive salary, professional development, and a supportive work-life balance.
- Other info: Exciting opportunities for career advancement in a collaborative environment.
- Why this job: Be part of a dynamic team driving growth in African trade and investment.
- Qualifications: Degree educated with banking experience and strong communication skills.
The predicted salary is between 55000 - 55000 € per year.
Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed as the sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine. Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure.
Role Overview: The job purpose is to support the growth of the Bank’s Conglomerates team which is part of the Corporate Banking Department by providing client relationship, administrative, operational and analytical support to the Conglomerates team members with the aim to grow the client portfolio and deliver excellent service. In addition, the role will also focus on sign of quality liability and risk asset clients.
Role Responsibilities:
- Identify and sign on borrowing and non-borrowing client relationships, as well as manage and grow existing client relationships.
- Contribute to the overall growth of the Conglomerates.
- Support the preparation and processing of credit applications and other associated documentation for existing and potential loan facilities.
- Ensure a proper digital filing of all facility, transaction documents and client file.
- Ensure all designated customer credit files are up to date.
- Ensure good communication with other internal departments within Zenith Bank UK, as well as other Zenith Group subsidiaries.
- Conduct client visits and attend networking opportunities.
- Drive account onboarding for relationships that meet the Bank’s risk acceptance criteria.
- Prepare file notes and follow up on collection of KYC documents from existing and prospective clients.
- Prepare presentations and present the team’s performance at Monthly Performance Reviews.
- Corporate client conversion (borrowing and non-borrowing client).
- Attend marketing meetings, team meetings as well as departmental meetings.
- Ensure prompt escalation and resolution of customer complaints.
- Review and report irregularities in customer KYC, AML etc.
- Conduct and prepare daily account transaction reviews for the team to minimize operational risks.
- Support the Relationship team on call-backs relating to payments instruction.
- Attend to customers' enquiries and engage with the respective internal teams such as Customer Services, Payments or IT when required.
- Respond to compliance enquiries related to customers' transactions.
- Drive the migration and conversion of customers from manual payments to internet banking.
- Respond to enquiries from other departments such as payments, trade finance and compliance.
- Take ownership of new clients onboarding process, complete existing client account reviews, and daily transaction monitoring.
- Assist in preparation of facility documentation, archiving and compliance related forms.
- Support the credit analysts’ team with all required information gathering, preparation of documents and completion of internal credit applications.
- Take minutes of the team and departmental meetings as well as preparation of call reports relating to client engagements.
- Assist with regular reporting (pipeline, updates for ALCO, Exco reports).
- Track and prepare both liability and asset position, and loan maturities.
- Any other miscellaneous tasks that may arise in the course of the job.
Skills/Knowledge Required:
- Good organisational and interpersonal skills.
- Excellent communication (written and verbal).
- Be self-motivated/ work with minimal supervision.
- A strong commitment to living the Bank’s values.
- Strong Microsoft office user (Word, Excel, Power Point, Outlook).
- A second language is desirable.
- Must be educated to a degree level.
- Minimum of two years’ work experience in either Banking or a Financial Institution.
- Strong KYC/KYB experience.
- Some experience in writing credit applications, preparing reports, etc.
- Some knowledge of trade finance transaction and products.
This is a permanent position, paying up to £55,000.00 based on experience.
Relationship Officer, Conglomerates in London employer: Zenith Bank (UK) Limited.
Zenith Bank (UK) Limited offers a dynamic and supportive work environment that prioritises employee well-being and professional growth. With a commitment to innovation and excellence, employees are encouraged to balance their work and personal lives while benefiting from comprehensive learning opportunities. As part of a leading financial institution with a strong presence in both Nigeria and Europe, team members can expect to engage in meaningful work that contributes to the bank's strategic goals and enjoy a culture that values collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Officer, Conglomerates in London
✨Tip Number 1
Networking is key! Get out there and attend industry events, seminars, or even casual meet-ups. The more people you connect with, the better your chances of landing that Relationship Officer role at Zenith Bank.
✨Tip Number 2
Don’t underestimate the power of a follow-up! After meeting someone or attending an event, drop them a quick email to say thanks and keep the conversation going. It shows initiative and keeps you on their radar.
✨Tip Number 3
Prepare for interviews by researching Zenith Bank’s values and recent achievements. Tailor your responses to show how your skills align with their mission of controlled growth and client relationship management.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Zenith Bank team.
We think you need these skills to ace Relationship Officer, Conglomerates in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Relationship Officer role. Highlight your experience in banking, client relationship management, and any relevant skills that match the job description. We want to see how you can contribute to our Conglomerates team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Zenith Bank and how your background aligns with our values. Don’t forget to mention your understanding of trade and investment flows between Nigeria and Europe.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional. We love a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Zenith Bank (UK) Limited.
✨Know Your Stuff
Before the interview, make sure you understand Zenith Bank's mission and values. Familiarise yourself with their services, especially those related to trade and investment flows between Nigeria and Europe. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Showcase Your Relationship Skills
As a Relationship Officer, you'll need to demonstrate strong interpersonal skills. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight how you can contribute to growing the client portfolio and delivering excellent service.
✨Be Ready for Technical Questions
Expect questions about KYC/KYB processes and credit applications. Brush up on your knowledge of these areas and be prepared to discuss your experience. You might also want to review some basic trade finance concepts, as they could come up during the conversation.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the bank's growth strategy, or how they measure success in the Conglomerates team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
