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- Tasks: Provide technical support and assistance for hardware, software, and network issues.
- Company: Join Zenith Bank, a leading financial institution with a strong reputation for innovation.
- Benefits: Competitive salary up to ÂŁ60,000, learning opportunities, and a supportive work environment.
- Other info: Enjoy a balanced work-life atmosphere with excellent career growth potential.
- Why this job: Be part of a dynamic IT team driving digital projects and making a real impact.
- Qualifications: Experience in helpdesk or IT support, knowledge of Windows and networking concepts.
The predicted salary is between 60000 - 60000 ÂŁ per year.
Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed as the sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine.
Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure. Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success.
With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent.
The Bank is looking for a motivated individual who is comfortable working at all levels within the IT Department. The Helpdesk Support Analyst provides technical assistance and support to end users for hardware, software, and network-related issues. This role involves diagnosing problems, guiding users through solutions, escalating complex issues when necessary, and maintaining documentation of support activities. The IT Department are embarking on various improvement and digital projects so the right person will be a key factor in ensuring the team’s success.
- Monitor the Helpdesk platform to ensure tickets are assigned appropriately, resolved timely, SLAs are met, and weekly/monthly reports are prepared.
- Serve as the first point of contact for end users seeking technical assistance via phone, email, chat, or ticketing system.
- Install, configure, and support desktops, iPads, printers, and other peripherals.
- Support IT procurement activities.
- Liaise with internal resources and third parties/vendors for the execution of projects.
- Triage Helpdesk and Service requests and escalate more technically challenging issues/problems to senior team members and/or vendors.
- Liaise with all stakeholders to carry out post-implementation review of projects and change requests.
- Assist with daily and occasional evening and weekend technical tasks, problem management and projects.
- User desktop workstation support including Windows and MS Office.
- Implementation and documentation of all assigned projects/tasks.
- Provide support and take part during IT audits, disaster recovery invocation, and Business Continuity tests.
- Maintain and contribute to the development of the department’s documentations including procedures, FAQs, IT outages, vendors list and manuals.
Proven experience in a helpdesk, IT support, or technical customer service role. Active Directory, Office 365, ManageEngine, Jira. Good knowledge of Windows 10/11 operating systems, Printers, MFDs, audio-visual equipment, etc. Familiarity with networking concepts (TCP/IP, DNS, VPN, Wi-Fi troubleshooting). Hardware knowledge – Desktops, Servers, Printers and MFDs.
This is a permanent position paying up to ÂŁ60,000 based on experience.
ICT Service Desk / Help Desk Technician / Apprentice in London employer: Zenith Bank (UK) Limited.
Contact Detail:
Zenith Bank (UK) Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk / Help Desk Technician / Apprentice in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, don’t be shy about sharing them. Create a portfolio or a personal website to showcase what you can do, especially if it relates to IT support or helpdesk roles.
✨Tip Number 4
Apply through our website! We’re always on the lookout for motivated individuals like you. By applying directly, you’ll have a better chance of getting noticed by our hiring team. Don’t miss out!
We think you need these skills to ace ICT Service Desk / Help Desk Technician / Apprentice in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of ICT Service Desk Technician. Highlight any relevant experience you have in IT support, especially with tools like Active Directory and Office 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working in a dynamic environment like ours at Zenith Bank.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide solutions, so share those stories that showcase your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Zenith Bank!
How to prepare for a job interview at Zenith Bank (UK) Limited.
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Active Directory, and Office 365. Be ready to discuss how you've tackled hardware or software issues in the past, as this will show your hands-on experience.
✨Understand the Company
Do a bit of homework on Zenith Bank and its operations. Familiarise yourself with their services and recent achievements. This will not only impress them but also help you tailor your answers to align with their goals and values.
✨Practice Problem-Solving
Prepare for scenario-based questions where you might need to troubleshoot a common IT issue. Think through your problem-solving process and be ready to explain it clearly. They’ll want to see how you approach challenges.
✨Show Your Communication Skills
As a Help Desk Technician, communication is key. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.