Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and assistance to users for hardware and software issues.
- Company: Join Zenith Bank, a leading bank with a strong reputation for innovation and performance.
- Benefits: Competitive salary, learning opportunities, and a supportive work-life balance.
- Other info: Permanent position with excellent career growth potential.
- Why this job: Be part of a dynamic IT team driving digital projects and making a real impact.
- Qualifications: Experience in helpdesk or IT support, with knowledge of Windows and networking concepts.
The predicted salary is between 60000 - 60000 ÂŁ per year.
Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed as the sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine.
Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure. Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success.
With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent.
The Bank is looking for a motivated individual who is comfortable working at all levels within the IT Department. The Helpdesk Support Analyst provides technical assistance and support to end users for hardware, software, and network-related issues. This role involves:
- Diagnosing problems, guiding users through solutions, escalating complex issues when necessary, and maintaining documentation of support activities.
- Monitoring the Helpdesk platform to ensure tickets are assigned appropriately, resolved timely, SLAs are met, and weekly/monthly reports are prepared.
- Serving as the first point of contact for end users seeking technical assistance via phone, email, chat, or ticketing system.
- Installing, configuring, and supporting desktops, iPads, printers, and other peripherals.
- Supporting IT procurement activities.
- Liaising with internal resources and third parties/vendors for the execution of projects.
- Triage Helpdesk and Service requests and escalate more technically challenging issues/problems to senior team members and/or vendors.
- Liaising with all stakeholders to carry out post-implementation review of projects and change requests.
- Assisting with daily and occasional evening and weekend technical tasks, problem management and projects.
- User desktop workstation support including Windows and MS Office.
- Implementation and documentation of all assigned projects/tasks.
- Providing support and taking part during IT audits, disaster recovery invocation, and Business Continuity tests.
- Maintaining and contributing to the development of the department’s documentation including procedures, FAQs, IT outages, vendors list and manuals.
Requirements:
- Proven experience in a helpdesk, IT support, or technical customer service role.
- Active Directory, Office 365, ManageEngine, Jira.
- Good knowledge of Windows 10/11 operating systems, Printers, MFDs, audio-visual equipment, etc.
- Familiarity with networking concepts (TCP/IP, DNS, VPN, Wi-Fi troubleshooting).
- Hardware knowledge – Desktops, Servers, Printers and MFDs.
This is a permanent position paying up to ÂŁ60,000 based on experience.
ICT Service Desk Analyst (Apprentice) in London employer: Zenith Bank (UK) Limited.
Contact Detail:
Zenith Bank (UK) Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Analyst (Apprentice) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Zenith Bank on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the ICT Service Desk Analyst role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10/11, Active Directory, and networking concepts. We want you to shine when they ask about troubleshooting or support scenarios!
✨Tip Number 3
Show your enthusiasm for the role and the company during interviews. Talk about how you align with Zenith Bank's values and their commitment to innovation and personal development. Let them see your passion for IT support!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Zenith Bank and ready to contribute to their exciting projects.
We think you need these skills to ace ICT Service Desk Analyst (Apprentice) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Service Desk Analyst role. Highlight any relevant experience you have in IT support, especially with tools like Active Directory and Office 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don’t forget to mention your understanding of the banking sector and how you can help us achieve our goals.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide solutions, so share those stories that showcase your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Zenith Bank!
How to prepare for a job interview at Zenith Bank (UK) Limited.
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Active Directory, and Office 365. Be ready to discuss how you've tackled IT issues in the past, as this will show your problem-solving skills and familiarity with the tools they'll expect you to use.
✨Understand the Company
Do a bit of homework on Zenith Bank and its operations. Knowing their mission, recent projects, and how they leverage technology for growth will help you tailor your answers and demonstrate your genuine interest in the role and the company.
✨Practice Your Communication Skills
As a Helpdesk Support Analyst, you'll need to communicate effectively with users at all levels. Practice explaining technical concepts in simple terms, as well as how you would handle difficult situations or frustrated users. This will showcase your customer service skills.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, upcoming projects, or how success is measured in the role. It shows you're engaged and thinking about how you can contribute to their goals.