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- Tasks: Support client-facing teams with administrative tasks and ensure compliance with KYC and AML policies.
- Company: Join Zenith Bank (UK), a leading bank with a strong reputation for innovation and performance.
- Benefits: Enjoy a competitive salary, opportunities for personal development, and a healthy work-life balance.
- Why this job: Be part of a dynamic team that values integrity and offers a chance to impact trade between Nigeria and Europe.
- Qualifications: Degree level education or equivalent; strong communication and organisational skills required.
- Other info: This is a permanent role with a salary up to £55,000 based on experience.
The predicted salary is between 33000 - 77000 £ per year.
About Us: Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed as the sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine. Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure. Zenith Bank recognises the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success. With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent.
Role Overview: The Client Due Diligence Officer will support the business generating/client facing teams by providing administrative support towards ensuring both adequate back-office supports to the sales teams in the department as well as professional service delivery to customers of the department.
Responsibilities:
- Function as a go-between on administrative responsibilities between Business generating/the client facing teams and other departments of the bank
- Providing guidance on the on-boarding process.
- Static Data Input
- Preparation of welcome letters, reference letters etc
- Ensure all customer files and KYC reviews are up to date
- Prompt submission of Compliance account reviews and adverse media searches in line with the assigned risk classification of the account
- To ensure prompt escalation and resolution of customer complaints
- To be abreast with reporting of irregularities and customer KYC, AML etc.
- Provide customers with account status and bank statements as and when requested
- Take minutes of the departmental weekly meetings
- Ensure compliance with the FCA/PRA’s Individual Conduct Rules as outlined below.
- To support the overall business activities of BD, or may be assigned
- Processing of Debit Cards
Skills/Qualifications Required:
- Good organisational and interpersonal skills.
- Excellent communication skills (written and verbal)
- Be self-motivated/ work with minimal supervision.
- Business and Customer Service focused
- Proactive, thorough, and analytical
- Good knowledge of customer KYC and AML policies and procedures
- Cross functional awareness
- Commercial awareness
- Flexibility
- Team player
- High level of integrity
- Organized and disciplined in approach
- A strong commitment to living the Bank’s values
Academic and Professional qualifications:
- Educated to a degree level or equivalent
- Compliance or AML related qualification desirable
- Needs to have an excellent command of the English language with strong written and verbal communication skills and be able to communicate effectively across all levels.
- A numeric aptitude is desirable.
This is a permanent position paying up to £55,000 based on experience.
Client Due Diligence Officer employer: Zenith Bank (UK) Limited.
Contact Detail:
Zenith Bank (UK) Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Due Diligence Officer
✨Tip Number 1
Familiarise yourself with the specific KYC and AML policies relevant to Zenith Bank. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance, which is crucial for a Client Due Diligence Officer.
✨Tip Number 2
Network with professionals in the banking and finance sector, especially those who have experience in client due diligence roles. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated strong organisational and interpersonal skills. Zenith Bank values these traits highly, so having concrete examples ready will set you apart during the interview process.
✨Tip Number 4
Stay updated on current trends and challenges in the banking industry, particularly those affecting client due diligence. Showing that you're informed about the market will reflect your proactive nature and genuine interest in the role.
We think you need these skills to ace Client Due Diligence Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Due Diligence Officer. Familiarise yourself with KYC and AML policies, as well as the specific skills required for the role.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your organisational skills, communication abilities, and any previous experience in compliance or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the bank. Mention how your background and skills make you a perfect fit for the role, and express your understanding of Zenith Bank's values and mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Zenith Bank (UK) Limited.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Due Diligence Officer. Familiarise yourself with KYC and AML policies, as well as the specific tasks mentioned in the job description. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to discuss examples of how you've effectively communicated in previous positions. Be ready to demonstrate both your written and verbal skills during the interview.
✨Highlight Your Organisational Skills
The role requires good organisational abilities. Prepare to share instances where you've successfully managed multiple tasks or projects simultaneously. This will show that you can handle the administrative responsibilities of the position.
✨Demonstrate Your Customer Service Focus
As the role involves providing professional service delivery to customers, be prepared to discuss your approach to customer service. Share examples of how you've resolved customer complaints or improved customer satisfaction in past roles.
