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- Tasks: Provide technical support and assistance to users for hardware and software issues.
- Company: Join Zenith Bank, a leading bank with a strong reputation for innovation and performance.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal development.
- Why this job: Be part of a dynamic IT team and contribute to exciting digital projects.
- Qualifications: Experience in IT support and familiarity with enterprise tools and Windows systems.
- Other info: Permanent position with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance. Zenith Bank (UK) Limited was set up to leverage trade and investment flows between Nigeria and Europe by providing intermediary banking services and facilities for trade-related working capital and capital expenditure.
The Bank is looking for a motivated individual who is comfortable working at all levels within the IT Department. The Helpdesk Support Analyst provides technical assistance and support to end users for hardware, software, and network-related issues. This role involves diagnosing problems, guiding users through solutions, escalating complex issues when necessary, and maintaining documentation of support activities.
Role Responsibilities:
- Monitor the Helpdesk platform to ensure tickets are assigned appropriately, resolved timely, SLAs are met, and weekly/monthly reports are prepared.
- Serve as the first point of contact for end users seeking technical assistance via phone, email, chat, or ticketing system.
- Install, configure, and support desktops, iPads, printers, and other peripherals.
- Assist with onboarding and offboarding of employees (equipment setup, access provisioning, etc.).
- Support IT procurement activities.
- Liaise with internal resources and third parties/vendors for the execution of projects.
- Triage Helpdesk and Service requests and escalate more technically challenging issues/problems to senior team members and/or vendors.
- Liaise with all stakeholders to carry out post-implementation review of projects and change requests.
- Assist with daily and occasional evening and weekend technical tasks, problem management and projects.
- User desktop workstation support including Windows and MS Office.
- Implementation and documentation of all assigned projects/tasks.
- Provide support and take part during IT audits, disaster recovery invocation, and Business Continuity tests.
- Maintain and contribute to the development of the department’s documentation including procedures, FAQs, IT outages, vendors list and manuals.
Skills/Knowledge Required:
- Proven experience in a helpdesk, IT support, or technical customer service role.
- Experience with common enterprise tools (e.g., Active Directory, Office 365, ManageEngine, Jira).
- Good knowledge of Windows 10/11 operating systems, Printers, MFDs, audio-visual equipment, etc.
- Familiarity with networking concepts (TCP/IP, DNS, VPN, Wi-Fi troubleshooting).
- Can-do attitude and willing to learn new skills.
- Hardware knowledge – Desktops, Servers, Printers and MFDs.
This is a permanent position paying up to £60,000 based on experience.
Help Desk Support Analyst in London employer: Zenith Bank Limited.
Contact Detail:
Zenith Bank Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Support Analyst in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Zenith Bank through LinkedIn. You never know who might help you land that interview!
✨Tip Number 2
Prepare for your interview by researching common help desk scenarios and solutions. Brush up on your technical skills and be ready to demonstrate your problem-solving abilities. Remember, they want to see how you think on your feet!
✨Tip Number 3
Show off your communication skills! As a Help Desk Support Analyst, you'll need to explain technical issues in simple terms. Practice articulating your thoughts clearly and confidently, whether it’s in a mock interview or with friends.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Zenith Bank. Good luck!
We think you need these skills to ace Help Desk Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Help Desk Support Analyst role. Highlight relevant experience and skills that match the job description, like your familiarity with Windows operating systems and helpdesk tools. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Zenith Bank. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with users and vendors, make sure your written application reflects your communication skills. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at Zenith Bank Limited.
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around Windows 10/11 and common enterprise tools like Active Directory and Office 365. Being able to discuss your experience with these systems confidently will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
As a Help Desk Support Analyst, you'll need to communicate effectively with users and third-party vendors. Practise explaining technical concepts in simple terms, and be prepared to demonstrate your problem-solving approach during the interview.
✨Show Your Can-Do Attitude
Zenith Bank values a positive attitude and a willingness to learn. Be ready to share examples of how you've tackled challenges in the past and how you approach learning new skills. This will help convey that you're a great fit for their team.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the IT Department's current projects and how you can contribute. This shows your genuine interest in the role and helps you assess if it's the right fit for you.