Overview:
Zenith Advisory Partners are working with a reputable and established business in Blackburn that are seeking a tenacious, detail-oriented, and proactive Credit Controller to take ownership of the Company's accounts receivable function, with a particular focus on recovering aged and complex debt. This role will involve managing long-outstanding balances, including historical debt, requiring persistence, confidence, and strong negotiation skills. As the role develops, there will be an opportunity to support and oversee a junior team member, and contributing to process improvements within the department.
Key Responsibilities:
· Managing and maintaining the accounts receivable ledger · Proactively chasing overdue and significantly aged debt (including multi-year balances) via phone, email, and written correspondence, confidently and assertively liaising with Directors and senior stakeholders to drive resolution · Taking ownership of complex, long-standing accounts and driving them through to resolution · Escalating difficult cases appropriately, including recommending further recovery action where necessary · Building and maintaining strong relationships with clients, including legal firms and repeat customers · Investigating and resolving invoice and payment disputes efficiently · Liaising with internal teams to resolve account discrepancies · Allocating incoming payments accurately · Producing aged debtor reports with clear commentary and action plans · Monitoring credit risk and advising on account exposure · Supporting month-end processes and reconciliations · Ensuring compliance with company procedures and financial regulations · Assisting in improving credit control processes, templates, and workflows · Providing updates to management on team performance and debt recovery progress
Skills & Experience Required:
· Minimum 3 years' experience in Credit Control, with proven experience chasing aged and difficult debt · Confident handling long-outstanding accounts and persistent follow-up · Strong negotiation and influencing skills, with the ability to challenge professionally · Resilient and persistent, with a track record of successfully reducing aged debt · Excellent communication skills, both written and verbal, confidently and assertively liaising with Directors and senior stakeholders to drive resolution · Strong attention to detail and organisational ability · Able to work independently and take full ownership of your ledger · Comfortable working in a fast-paced, target-driven environment · Proficient in Microsoft Excel and MS Office · Professional, resilient, and results-driven approach · Competent in creating effective letter and email templates · Ability and willingness to take on additional responsibility as the team grows
What's on Offer:
Salary up to £32,000, depending on experience. Performance-based commission linked to successful debt recovery and targets (based on starting salary) Progression opportunities 29 days of annual leave (including bank holidays) Company pension
TPBN1_UKTJ
Credit Controller in Preston employer: Zenith Advisory Partners
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