At a Glance
- Tasks: Be the go-to person for customers needing help with Business Central ERP.
- Company: Join a dynamic team focused on delivering top-notch customer support.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with a focus on professional development and customer satisfaction.
- Why this job: Make a real difference by helping customers solve their issues and maximise their software use.
- Qualifications: 3-5 years in customer support, great communication skills, and problem-solving abilities.
The predicted salary is between 35000 - 45000 £ per year.
Role Purpose As the Technical Consultant, you will be the first point of contact for customers requiring assistance with the Business Central ERP solution.
The role focuses on delivering excellent customer service by responding to enquiries, diagnosing issues, providing guidance, resolving problems where possible, and coordinating with internal technical teams when further investigation is required.
The successful candidate will build strong customer relationships while ensuring support requests are managed efficiently and resolved within agreed service levels.
Key Responsibilities Respond to customer enquiries via phone, email, and the support portal.
Log, prioritise, and manage support tickets through the helpdesk system.
Provide guidance, advice, and best practice to customers using Microsoft D365 Business Central.
Investigate reported issues and identify appropriate solutions or workarounds.
Resolve functional support requests where possible.
Escalate complex technical issues to developers or senior consultants when required.
Liaise with development teams to ensure customer issues are investigated and resolved.
Keep customers informed of progress and expected resolution times.
Maintain accurate support records and documentation.
Contribute to the knowledge base by documenting common issues and solutions.
Assist with testing software fixes before release.
Work collaboratively with colleagues to deliver a high standard of customer support.
Ensure service levels and response targets are consistently achieved.
Skills & Experience Essential Minimum 3 to 5 years' experience in a customer service or customer support environment.
Excellent communication and interpersonal skills.
Strong problem-solving and organisational abilities.
Experience managing customer support tickets through a helpdesk system.
Ability to prioritise multiple requests in a fast-paced environment.
Professional and customer-focused approach.
Good written communication skills.
Desirable Knowledge of Microsoft Dynamics 365 Business Central.
Understanding of ERP support processes.
Experience supporting business software applications.
Familiarity with Microsoft Office applications.
Experience working with issue tracking or ticketing systems.
Personal Attributes Customer-focused and approachable.
Patient and empathetic when dealing with customer issues.
Self-motivated with a proactive attitude.
Strong attention to detail.
Able to work independently and as part of a team.
Committed to delivering excellent customer service.
Role Outcome The Technical Consultant ensures customers receive timely, professional, and effective support, helping them resolve issues, maximise the use of Business Central, and maintain confidence in the company's products and services.
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Technical Consultant (Customer Support) in London employer: Zenith Advisory Partners
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StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant (Customer Support) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zenith Advisory Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zenith Advisory Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Consultant (Customer Support) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zenith Advisory Partners:Your cover letter is your chance to shine! Tell us why you want to work at Zenith Advisory Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zenith Advisory Partners!
How to prepare for a job interview at Zenith Advisory Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
