At a Glance
- Tasks: Manage relationships with manufacturing customers and ensure exceptional service delivery.
- Company: Join Zendgroup, a leader in integrated supply chain solutions for brand growth.
- Benefits: Competitive salary, performance bonus, private healthcare, and generous holiday allowance.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Shape the future of a fast-growing company while developing your career.
- Qualifications: 3+ years in account management, ideally in contract manufacturing or related fields.
The predicted salary is between 40500 - 49500 £ per year.
Zendgroup | The Operating System for Scaling Brands is an integrated end-to-end supply chain partner focused on accelerating brand growth from concept to consumer. With over 25 years of experience, the group delivers turnkey solutions across manufacturing, distribution, fulfilment, logistics, packaging and content creation.
The Opportunity
Zendlabs is growing fast, and this is an opportunity to join us at an exciting stage of our journey. As our Account Manager – Contract Manufacturing, you’ll own and develop relationships with our manufacturing customers, becoming their key point of contact and ensuring we deliver an exceptional experience. You’ll work across our manufacturing teams to keep orders on track, manage forecasts and customer requirements, solve problems and identify opportunities for new products and account growth. Importantly, you’ll also have the opportunity to shape how we manage our customers, improve processes and grow your role as Zendlabs scales.
What you’ll be doing:
- Own and develop a portfolio of manufacturing customers
- Build strong, long-term customer relationships
- Coordinate manufacturing and repeat orders across internal teams
- Manage forecasts, requirements and delivery expectations
- Resolve customer issues quickly and proactively
- Identify new SKU, product and account growth opportunities
- Support commercial reviews, pricing and renewals
- Maintain accurate customer information within CRM and ERP/MRP systems
- Help develop and improve our customer processes as we grow
What we’re looking for:
- 3+ years’ experience in account management or customer relationship management
- Ideally experience within contract manufacturing, supplements, nutraceuticals, food, FMCG or a related manufacturing environment
- Commercially minded with experience growing existing accounts
- Excellent relationship-building and communication skills
- Highly organised, proactive and comfortable in a fast-moving environment
- CRM and ERP/MRP experience
What we offer:
- Competitive salary + performance bonus
- Private healthcare and company pension
- 25 days holiday + bank holidays
- Genuine opportunity to develop your career as Zendlabs grows
- The chance to help shape a fast-growing, ambitious manufacturing business
Account Manager: Contract Manufacturing employer: Zendgroup | The Operating System for Scaling Brands
At Zendlabs, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. With a focus on employee growth, we offer competitive salaries, performance bonuses, and private healthcare, alongside 25 days of holiday to ensure a healthy work-life balance. Join us in our fast-paced environment where you can shape the future of contract manufacturing while developing your career in a thriving company dedicated to innovation and excellence.
Contact Details:
Zendgroup | The Operating System for Scaling Brands Recruitment Team
