At a Glance
- Tasks: Shape customised CCaaS solutions and support the sales team with technical expertise.
- Company: Join a global leader in cloud-based contact centre solutions with an inclusive culture.
- Benefits: Enjoy a hybrid work model, flexible arrangements, and a supportive workplace environment.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by translating business needs into innovative technical solutions.
- Qualifications: Strong AWS Connect experience and exceptional communication skills required.
The predicted salary is between 63900 - 78100 £ per year.
Overview
As a Senior Solutions Architect, you will serve as the technical expert during pre-sales, shaping customized CCaa S-based solutions for prospective customers.
You’ll collaborate with the Contact Center Platform Architecture team to scope engagements and translate business needs into compelling, technically sound proposals.
Your work helps secure professional services engagements while ensuring a smooth handoff to delivery.
The role combines deep Zendesk product knowledge, AWS/Connect expertise, and strong communication to build trust with diverse stakeholders.
- Pay / Benefits
- hybrid work model
- remote work part of the week
- inclusive workplace culture
- global offices
- flexible work arrangements
Responsibilities
- Lead pre-sales technical scoping and provide expert technical support to the sales team
- Create detailed professional services estimates and proposals for new solutions
- Explain complex technical concepts clearly to technical and executive audiences
- Maintain deep technical expertise across Zendesk Contact Center product suite and lead technical discussions
- Collaborate with Professional Services to ensure seamless transition from sales to delivery
- Key requirements
- Strong experience and certification in AWS Connect and/or AWS services in a CCa S environment
- Experience as a solutions architect or similar in a CCa S context supporting AWS environments
- Hands-on experience building, migrating and deploying complex cloud-based solutions
- Strong background in cloud technologies, specifically Amazon Connect, Saa S apps, and enterprise-level solution architecture
- Proven ability to translate customer objectives into technical solutions and detailed project estimates
- Exceptional communication and presentation skills
- excellent communication skills
- ability to translate concepts for diverse audiences
- trust-building with customers
- AWS Connect
- AWS services
- Zendesk Contact Center product suite
Solutions Architect with AWS Connect (CCaaS) employer: Zendesk
Zendesk is an exceptional employer that champions a fulfilling and inclusive work environment, offering a hybrid model that balances remote flexibility with in-person collaboration. As the RVP of Sales Engineering, you will lead a talented team while having the autonomy to shape technical strategies that influence customer experiences for some of the world's largest brands. With a strong commitment to diversity, equity, and inclusion, Zendesk fosters employee growth through mentorship and leadership opportunities, making it a rewarding place to advance your career in the dynamic field of AI-powered customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Architect with AWS Connect (CCaaS)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Zendesk or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Zendesk.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Zendesk.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Zendesk that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Solutions Architect with AWS Connect (CCaaS)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Zendesk.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Zendesk and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Zendesk
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Zendesk uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
