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- Tasks: Lead technical sales discussions and bridge communication between teams to enhance customer satisfaction.
- Company: Zendesk is a leading customer service software provider, enhancing billions of conversations globally.
- Benefits: Enjoy a hybrid work model with flexibility, collaboration, and a focus on inclusivity.
- Why this job: Join a dynamic team that values innovation, diversity, and impactful customer solutions.
- Qualifications: 5+ years in presales, strong tech skills, and a passion for customer service are essential.
- Other info: Must be willing to travel; graduate degree preferred.
The predicted salary is between 43200 - 72000 £ per year.
The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must be successful in selling to enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, Product Managers, and other members of the cross-functional team to be the technical bridge between our Sales team and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual.
Requirements
- 5+ years Presales experience
- Understanding and awareness of how AI is impacting the customer service business as well as AI Technologies such as LLM and ChatGPT
- Knowledgeable of web/scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications
- Experience mapping RFI/RFP requirements to software solutions
- Excellent interpersonal, communication, persuasion, presentation and writing skills
- Experience scoping, managing and executing customer pilots and Proof of Concepts
- Knowledge of SaaS Business applications
- Knowledge of one or more of the following Customer Service Software: AI, Automation and Bots, ITSM, Data warehousing, Business intelligence, Workforce Management, QA, Integration & middleware
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
- Outstanding solution scoping abilities, using our existing solution and influencing new product development
- Bachelor’s degree or equivalent experience is a must; graduate degree is a plus
- Must be willing to travel
- Obvious passion and people skills and an ability to work independently on multiple projects
Desired Skills
- Previous consulting experience implementing enterprise class software solutions
- Domain expertise in specific industries
- Knowledge of CCaaS and peripheral technologies
- Experience in facilitating Design Based Thinking sessions
- Ability to develop reference architecture in support of client solution
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Senior Solutions Consultant employer: Zendesk
Contact Detail:
Zendesk Recruiting Team
peopleandplaces@zendesk.com
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Consultant
✨Tip Number 1
Familiarise yourself with Zendesk's products and services, especially their customer service software. Understanding the technical aspects and how they integrate with AI technologies like ChatGPT will give you an edge in discussions with potential clients.
✨Tip Number 2
Network with current or former employees of Zendesk to gain insights into the company culture and expectations for the Senior Solutions Consultant role. This can provide you with valuable information that can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills by thinking of real-world scenarios where you've successfully implemented technical solutions. Be ready to discuss these examples in detail, as they will showcase your ability to meet business requirements effectively.
✨Tip Number 4
Brush up on your presentation skills, as you'll need to convey complex technical information to C-level executives. Practising how to present technical concepts in a clear and persuasive manner will be crucial for success in this role.
We think you need these skills to ace Senior Solutions Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in presales and technical consulting. Emphasise your understanding of AI technologies and customer service software, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your passion for customer experience and your ability to bridge technical solutions with business needs. Use specific examples from your past experiences that showcase your problem-solving skills and successful project management.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal and presentation skills. Consider including a brief section on how you've successfully communicated complex technical information to non-technical stakeholders.
Highlight Relevant Projects: Include details about any relevant projects or pilots you've managed, particularly those involving SaaS applications or AI technologies. This will demonstrate your hands-on experience and ability to deliver results in similar environments.
How to prepare for a job interview at Zendesk
✨Showcase Your Technical Savvy
As a Senior Solutions Consultant, you'll need to demonstrate your technical knowledge. Be prepared to discuss AI technologies, web scripting, and SaaS applications. Highlight any relevant experience you have with these technologies during the interview.
✨Understand the Sales Cycle
Familiarise yourself with the Zendesk sales cycle and how the role fits into it. Be ready to explain how you can bridge the gap between technical solutions and sales, especially when dealing with C-level executives.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Prepare examples of how you've met business requirements with technical solutions in the past, particularly in presales or consulting roles.
✨Demonstrate Interpersonal Skills
Since this role requires excellent communication and persuasion skills, be sure to showcase your ability to connect with others. Share experiences where you've successfully managed client relationships or facilitated discussions to drive solutions.
