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- Tasks: Support software sales and craft tailored solutions for diverse customers.
- Company: Zendesk is a leading customer service software provider, enhancing communication for brands worldwide.
- Benefits: Enjoy hybrid work flexibility, digital tools, and a supportive team environment.
- Why this job: Join a dynamic team focused on innovation and customer experience in a collaborative culture.
- Qualifications: 4+ years in software sales or technical support; strong communication and problem-solving skills required.
- Other info: Zendesk values diversity and inclusion, offering equal opportunities for all applicants.
The predicted salary is between 43200 - 72000 ÂŁ per year.
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Senior Solutions Architect (Pre-Sales), London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
df6b22ba890a
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Job Description
Who we\’re looking for
Our Solution Architects work in sales, and are part of the Zendesk Professional Services team.
The Zendesk Professional Services team crafts solutions around every customer\’s unique business, needs and goals.
Solution Architects are responsible for scoping, estimating, planning and positioning services offerings, for new and existing Zendesk customers.
What you\’ll be doing
Support the software sales across all segments (Enterprise, Commercial, SMB) and territories of the EMEA region (with a potential focus in UK & Ireland).
Work collaboratively with Account Executives, Solution Consultants, Customer Success, Professional Services Delivery and other Zendesk teams.
Gather requirements, create solutions, estimate efforts, build quotes, design project plans, draft statements of work.
Manage the professional services offerings, from deal inception through to offering presentation, commercial negotiation and signature.
Accountable for regional services bookings targets, as well as professional services enablement of territory sales and pre-sales teams.
Responsible for selling both NRR (Non-Recurring Revenue) and ARR (Annual Recurring Revenue) services.
What you bring to the role
Basic Qualifications:
4+ years of experience in software sales, pre-sales, implementation or technical support.
Proficient English speaker (French or German are a plus).
High-energy, enthusiasm, positivity. “Can-do” and “Go-getter” attitude.
Excellent interpersonal, communication, persuasion, and presentation skills.
Hunger for candid feedback, continuous learning and self-improvement.
Passion for problem solving and taking ownership of challenges.
Preferred Qualifications:
Good understanding of customer relationship, engagement or experience management software (e.g. Zendesk, Freshdesk, Hubspot, Intercom, ServiceNow, Talkdesk, Salesforce, Oracle, Genesys).
Experience or knowledge of technical development and integration patterns or interfaces (e.g. REST API, JSON, HTML).
Where We Work
Hybrid:
In this role, you’ll work some days remotely with the support of a dynamic and caring team, and some days from the closest office. When working remotely, we’ll provide you with the digital tools and experiences to be together – even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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Senior Solutions Architect (Pre-Sales) employer: Zendesk
Contact Detail:
Zendesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Architect (Pre-Sales)
✨Tip Number 1
Familiarise yourself with Zendesk's products and services. Understanding their software offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Zendesk employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specifics of the Solutions Architect role.
✨Tip Number 3
Prepare to discuss your experience with customer relationship management software. Highlighting your familiarity with tools like Zendesk, Salesforce, or similar platforms will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills during the interview. Be ready to share examples of how you've tackled challenges in previous roles, as this aligns with the responsibilities of a Solutions Architect.
We think you need these skills to ace Senior Solutions Architect (Pre-Sales)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software sales, pre-sales, and technical support. Emphasise your skills in communication, persuasion, and problem-solving, as these are crucial for the Senior Solutions Architect role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that align with the job description, such as managing professional services offerings or collaborating with sales teams.
Highlight Technical Skills: Since the role requires knowledge of customer relationship management software and technical development patterns, ensure you include any relevant technical skills or experiences. This could include familiarity with REST API, JSON, or other integration patterns.
Showcase Your Soft Skills: The job calls for a high-energy, positive attitude and excellent interpersonal skills. Use examples from your past experiences to demonstrate how you've successfully worked in teams, managed client relationships, or tackled challenges.
How to prepare for a job interview at Zendesk
✨Showcase Your Technical Knowledge
As a Senior Solutions Architect, you'll need to demonstrate a solid understanding of customer relationship management software and technical integration patterns. Be prepared to discuss your experience with tools like Zendesk, REST API, and JSON during the interview.
✨Highlight Your Collaborative Skills
This role requires working closely with various teams, including Account Executives and Customer Success. Share examples of how you've successfully collaborated in past roles, focusing on your communication and interpersonal skills.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of specific challenges you've encountered in previous positions and how you approached them, showcasing your 'can-do' attitude and ownership of challenges.
✨Demonstrate Your Passion for Continuous Learning
Zendesk values candidates who are eager for feedback and self-improvement. Be ready to discuss how you've sought out learning opportunities in your career and how this has contributed to your professional growth.
