At a Glance
- Tasks: Drive growth in Employee Service sales and build strong client relationships.
- Company: Join Zendesk, a leader in innovative SaaS solutions with a focus on diversity.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with a commitment to inclusion and personal development.
- Why this job: Make a real impact by enhancing employee experiences through cutting-edge solutions.
- Qualifications: 10+ years in HR/IT service management and proven sales success required.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an Employee Service Sales Specialist with a proven track record in B2C sales and a passion for driving growth within the SaaS space. In this role, you will expand our Employee Service account base by building strong relationships with key decision makers and introducing innovative solutions to new customers. You will also focus on growing our existing partnerships by expanding our offerings and deepening Zendesk's impact.
What You’ll Be Doing
- Positioning Employee Service Use Cases: Serve as an expert on Employee Service solutions, assisting the sales team in effectively positioning use cases that address HR and IT challenges. Engage buyers by showcasing the value and impact of our solutions for enhancing employee experiences.
- Collaborative Sales Support: Partner closely with the sales team to manage the end-to-end sales cycle, from initial discovery to deal closure. Support sellers in uncovering client needs, building compelling value propositions, and driving momentum throughout the sales process.
- ROI Analysis and Business Assessment: Develop and present ROI analyses for potential deals, providing quantifiable benefits that support purchasing decisions.
- Employee Service Subject Matter Expertise: Provide subject matter expertise to the sales organization, ensuring they are well-equipped to sell Employee Service solutions and have a deep understanding of ES ideal customer profiles and customer buying journey.
- Quota Accountability: Take responsibility for achieving the employee service quota by supporting and contributing to sales efforts that lead to successful deal closures.
- Feedback Loop with Product Development: Collaborate closely with the product development team to customize our Employee Service solutions based on customer interactions and feedback.
What You Bring To The Role
- BA/BS degree or equivalent experience required
- Minimum of 10 years of experience in HR / IT Service & Operations Management
- At least 3 years of experience in Employee Service sales, specifically related to HR/IT use cases.
- Strong, consistent track record of achieving targets & quota, with President’s club membership considered a plus.
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
- An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.
- Ability to understand broad, macro-level business HR / IT needs for prospective clients.
- Excellent communication and interpersonal skills.
- Ability to travel to customer locations.
Hybrid
In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
Equal Opportunity Employment
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Senior Sales Product Specialist employer: Zendesk
At Zendesk, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Product Manager in our AI Agents Messaging & Channel Experience team, you will have access to exceptional growth opportunities, collaborative projects, and the chance to make a significant impact on customer experience. Located in a vibrant tech hub, we offer competitive benefits and a supportive environment that values innovation and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Product Specialist
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your knowledge of Employee Service solutions. Share specific examples of how you've tackled HR and IT challenges in the past.
✨Tip Number 3
Prepare for those tricky questions! Think about the sales cycles you've navigated and be ready to discuss your strategies for closing deals. Practice makes perfect, so consider doing mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Zendesk.
We think you need these skills to ace Senior Sales Product Specialist
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your B2C sales experience and any specific achievements in the SaaS space. We want to see how you've driven growth and built relationships with key decision makers.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the skills and experiences that align with the Employee Service role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your cover letter or personal statement, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your passion for the role without fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Zendesk
✨Know Your Product Inside Out
As a Senior Sales Product Specialist, you need to be an expert on Employee Service solutions. Make sure you understand the key use cases and how they address HR and IT challenges. This will help you engage buyers effectively and showcase the value of your solutions.
✨Prepare for Collaborative Scenarios
Since this role involves partnering closely with the sales team, think about how you can support them throughout the sales cycle. Prepare examples of how you've previously uncovered client needs and built compelling value propositions to drive momentum in the sales process.
✨Showcase Your ROI Analysis Skills
Be ready to discuss how you would develop and present ROI analyses for potential deals. Highlight your ability to provide quantifiable benefits that support purchasing decisions, as this is crucial for convincing clients to choose your solutions.
✨Demonstrate Your Communication Prowess
Excellent communication and interpersonal skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex sales cycles and customer interactions. This will help you build strong relationships with key decision-makers.
