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- Tasks: Lead the design of AI-powered customer experience solutions and drive technical strategy.
- Company: A leading customer experience company with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by influencing product evolution and presenting to senior stakeholders.
- Qualifications: Over 7 years of presales experience and strong SaaS background.
- Other info: Collaborate with cross-functional teams in a dynamic environment.
The predicted salary is between 80000 - 120000 £ per year.
A leading customer experience company is seeking a Principal Solutions Consultant in the Greater London area. You will lead the design of AI-powered customer experience solutions, drive technical strategy, and influence product evolution based on customer insights.
The ideal candidate will have over 7 years of presales experience and a strong background in SaaS solutions. This position offers a hybrid work model and the opportunity to present to senior stakeholders while orchestrating cross-functional teams.
Senior AI CX Solutions Architect — Hybrid employer: Zendesk
Contact Detail:
Zendesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior AI CX Solutions Architect — Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Senior AI CX Solutions Architect role.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience with AI-powered solutions and SaaS. When you get the chance to chat with potential employers, make sure to share these insights to demonstrate your value.
✨Tip Number 3
Practice your pitch! Whether it's a casual coffee chat or a formal interview, be ready to articulate how your background aligns with the role. Focus on your presales experience and how you've influenced product evolution based on customer insights.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles, including the one you're eyeing. It’s super easy to apply, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior AI CX Solutions Architect — Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in AI-powered solutions and SaaS. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how your skills can drive our technical strategy. Let us know what makes you the perfect fit!
Showcase Your Presales Experience: Since we’re looking for someone with over 7 years of presales experience, make sure to highlight specific examples where you’ve influenced product evolution or presented to senior stakeholders. We love seeing real-world impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Zendesk
✨Know Your AI Inside Out
Make sure you brush up on the latest trends and technologies in AI, especially those related to customer experience. Be ready to discuss how you've applied these in your previous roles and how they can benefit the company.
✨Showcase Your Presales Experience
Prepare specific examples from your 7+ years of presales experience that highlight your ability to engage with clients and understand their needs. This will demonstrate your capability to lead discussions and influence stakeholders effectively.
✨Understand SaaS Solutions Deeply
Since the role requires a strong background in SaaS, be prepared to talk about various SaaS models and how they can enhance customer experience. Think of real-world applications and successes you've had in this area.
✨Cross-Functional Collaboration is Key
As you'll be orchestrating cross-functional teams, think of examples where you've successfully collaborated with different departments. Highlight your communication skills and how you’ve driven projects forward by working with diverse teams.