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- Tasks: Lead technical sessions and design AI-driven solutions for exceptional customer experiences.
- Company: Top customer service software company in the UK with a focus on innovation.
- Benefits: Hybrid work model, flexible remote options, and competitive salary.
- Why this job: Shape the future of customer service with cutting-edge AI technology.
- Qualifications: 5+ years of experience in AI technologies and strong storytelling abilities.
- Other info: Collaborative environment with opportunities for strategic engagement and growth.
The predicted salary is between 48000 - 72000 £ per year.
A leading customer service software company in the UK is seeking an experienced Solutions Consultant to lead technical discovery sessions and architect AI-driven solutions for amazing customer experiences. You will collaborate cross-functionally, drive strategic engagements, and ensure compliance throughout the sales cycle.
Ideal candidates will have:
- Over 5 years of relevant experience
- A deep understanding of AI technologies
- Strong storytelling skills
The role offers a hybrid work model with flexibility for remote work.
Senior AI CX Solutions Architect employer: Zendesk
Contact Detail:
Zendesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior AI CX Solutions Architect
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show off your storytelling skills! When you get the chance to chat with hiring managers, weave in your experiences and successes in a way that highlights your expertise in AI technologies. We want to see how you can create amazing customer experiences through your solutions.
✨Tip Number 3
Prepare for those technical discovery sessions! Brush up on your knowledge of AI-driven solutions and think about how you can apply them to real-world scenarios. We’re looking for candidates who can think on their feet and drive strategic engagements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior AI CX Solutions Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AI technologies and customer service solutions. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story! Use it to explain why you’re passionate about AI-driven solutions and how your background makes you the perfect fit for this role. We love a good narrative!
Showcase Your Collaboration Skills: Since this role involves cross-functional collaboration, mention any experiences where you’ve worked with different teams. We’re looking for candidates who can drive strategic engagements and foster teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Zendesk
✨Know Your AI Inside Out
Make sure you brush up on the latest AI technologies and trends. Be ready to discuss how these can be applied to enhance customer experiences. Prepare examples from your past work where you've successfully implemented AI solutions.
✨Master the Art of Storytelling
Since strong storytelling skills are crucial for this role, practice articulating your experiences in a compelling way. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Understand the Company’s Products
Do your homework on the company’s customer service software. Familiarise yourself with their offerings and think about how your expertise can add value. This will show your genuine interest and help you tailor your answers.
✨Prepare for Cross-Functional Collaboration
As the role involves working with various teams, be ready to discuss your experience in cross-functional projects. Highlight how you’ve effectively communicated and collaborated with different stakeholders to drive successful outcomes.
