At a Glance
- Tasks: Design and showcase innovative AI solutions for customer engagement.
- Company: Join Zendesk, a leader in revolutionising customer experience with cutting-edge technology.
- Benefits: Flexible hybrid work, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Shape the future of customer service while making a real impact with AI.
- Qualifications: 3+ years in presales or solutions consulting, strong tech and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.
We’re leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.
As a Sales Engineer you’ll play a vital role in shaping the next era of customer engagement. By partnering with customers and teams, you’ll design and showcase innovative solutions that address real-world challenges and unlock lasting value. Your expertise will help leading brands build powerful, people-first experiences driving measurable impact across every interaction.
What You’ll Be Doing
- Lead technical & business discovery & solution design: Conduct discovery sessions to understand customer pain points and long term strategy, assess AI readiness, and design tailored, compliant demos, pilots, and proofs of concept.
- Architect AI-powered CX solutions: Translate complex AI/ML capabilities such as chatbots, automation orchestration, and predictive analytics into clear, outcome driven value stories that resonate with executives and technical teams alike.
- Integrate & scale: Build seamless integrations leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) to deliver secure, scalable deployments.
- Collaborate & influence: Partner with Sales, Product, Engineering, and Customer Success to co-create customer-centric solution strategies that align with evolving market needs and influence Zendesk’s roadmap.
- Drive business impact: Convert AI analytics and automation KPIs into actionable business insights, helping customers measure ROI, enhance satisfaction, and increase efficiency.
- Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities.
- Stay ahead of the curve: Develop industry specific AI playbooks, stay current on CX, ES, and AI innovations, and represent Zendesk as a trusted thought leader through events, webinars, and community engagement.
What You Bring
- 3+ years of presales or solutions consulting experience, or related experience in other fields, in AI Solutions, SaaS, CX, or enterprise software environments.
- Strong understanding of web and scripting technologies and SaaS architectures.
- Hands-on experience designing and leading customer pilots, POCs (Proof of Concept), and AI-driven solution demonstrations.
- Knowledge of AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks.
- Familiarity with Customer Service software, ITSM, CCaas, Business Intelligence, Workforce Management, QA, or Integration middleware.
- Proven ability to translate technical capabilities into strategic business outcomes for senior stakeholders.
- Strong and engaging communication, presentation, and storytelling skills.
- Willingness and ability to travel as required.
Who You Are
- Curious & adaptive learner: You stay ahead of emerging AI, automation, and CX innovations.
- Outcome-oriented: You focus on measurable impact, ROI, and customer success, not just technical delivery.
- Customer-centric: You empathise deeply with customers’ challenges and tailor solutions to their real-world needs.
- Collaborative & influential: You communicate clearly and build trust across technical and business audiences.
- Innovative problem solver: You approach challenges with creativity, leveraging AI to unlock new opportunities and efficiencies.
The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Sales Engineer employer: Zendesk
At Zendesk, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the realm of Customer Experience. Our inclusive work culture fosters personal and professional growth, offering employees the flexibility of hybrid working while providing opportunities to engage with cutting-edge AI technologies. With a commitment to diversity and a focus on meaningful impact, Zendesk is the ideal place for passionate individuals looking to make a difference in customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Engineer
✨Tip Number 1
Get to know the company inside out! Research Zendesk's products, values, and recent innovations. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your storytelling skills! When discussing your experience, focus on how you've solved real-world problems using AI or tech solutions. Make it relatable and impactful, just like Zendesk aims to do for its customers.
✨Tip Number 3
Network like a pro! Connect with current Zendesk employees on LinkedIn or attend industry events. Building relationships can give you insider insights and potentially a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Zendesk team.
We think you need these skills to ace Sales Engineer
Some tips for your application 🫡
Show Your Passion for AI and CX:When you're writing your application, let your enthusiasm for AI and customer experience shine through. We want to see how you can connect the dots between technology and real-world solutions that make a difference.
Tailor Your Application:Make sure to customise your application for the Sales Engineer role. Highlight your relevant experience in presales or solutions consulting, and don’t forget to mention any hands-on work with AI technologies. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially when it comes to technical capabilities and business outcomes. We appreciate clarity as much as creativity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Zendesk!
How to prepare for a job interview at Zendesk
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies like LLMs, ChatGPT, and NLP. Be ready to discuss how these can be applied in real-world scenarios, especially in customer experience. This will show that you’re not just familiar with the tech but can also translate it into value for customers.
✨Tailor Your Solutions
Before the interview, think about how you would approach a customer’s pain points. Prepare examples of how you’ve designed tailored solutions in the past. This will demonstrate your ability to empathise with customers and create impactful, people-first experiences.
✨Showcase Your Collaboration Skills
Zendesk values collaboration across teams. Be prepared to share examples of how you’ve worked with sales, product, or engineering teams to co-create solutions. Highlighting your ability to influence and build trust will resonate well with the interviewers.
✨Prepare for Technical Questions
Expect some technical questions about SaaS architectures and web technologies. Brush up on your understanding of Zendesk APIs and cloud platforms like AWS or Azure. Being able to confidently discuss these topics will set you apart as a strong candidate.
