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- Tasks: Enhance customer engagement by managing projects and guiding teams.
- Company: Global customer experience firm with a focus on innovation.
- Benefits: Competitive compensation, hybrid work model, and work-life balance.
- Why this job: Make a real impact by building relationships with enterprise-level clients.
- Qualifications: Expertise in CCaaS, exceptional communication, and project management skills.
- Other info: Flexible working environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A global customer experience firm seeks a Global Engagement Manager to work flexibly from the UK. The role focuses on enhancing customer engagement by managing projects, guiding teams, and building relationships with enterprise-level clients.
Candidates should have expertise in CCaS environments, exceptional communication skills, and project management experience.
This role offers competitive compensation within a hybrid work model, allowing for balance between in-office and remote work.
Global Engagement Manager – Hybrid (AWS/CCaaS) in Manchester employer: Zendesk
Contact Detail:
Zendesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Engagement Manager – Hybrid (AWS/CCaaS) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you that Global Engagement Manager role.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, be ready to discuss your project management experience and CCaaS expertise. Use real examples to demonstrate how you've enhanced customer engagement in past roles.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can help them improve customer engagement. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the Global Engagement Manager. Plus, you'll be part of a community that values flexibility and work-life balance.
We think you need these skills to ace Global Engagement Manager – Hybrid (AWS/CCaaS) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in CCaaS environments and project management. We want to see how your skills align with the Global Engagement Manager role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer engagement and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see your ability to convey ideas effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Zendesk
✨Know Your CCaaS Inside Out
Make sure you brush up on your knowledge of CCaaS environments. Be ready to discuss how you've successfully managed projects in these settings and how you can enhance customer engagement. This will show that you’re not just familiar with the terminology but have real-world experience.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, prepare examples that highlight your ability to build relationships with clients and guide teams effectively. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Project Management Prowess
Be ready to discuss your project management experience in detail. Think of specific projects where you led a team or overcame challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact.
✨Embrace the Hybrid Work Model
Since this role offers a hybrid work model, be prepared to discuss how you manage your time and productivity in both remote and in-office settings. Share any strategies you use to stay connected with your team and maintain engagement with clients, showing that you can thrive in this flexible environment.
