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- Tasks: Lead the design of AI-powered customer experience solutions and drive technical strategy.
- Company: A leading customer experience company with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by influencing product evolution and presenting to senior stakeholders.
- Qualifications: Over 7 years of presales experience and strong SaaS background.
- Other info: Collaborate with cross-functional teams in a dynamic environment.
The predicted salary is between 80000 - 120000 £ per year.
A leading customer experience company is seeking a Principal Solutions Consultant in the Greater London area. You will lead the design of AI-powered customer experience solutions, drive technical strategy, and influence product evolution based on customer insights.
The ideal candidate will have over 7 years of presales experience and a strong background in SaaS solutions. This position offers a hybrid work model and the opportunity to present to senior stakeholders while orchestrating cross-functional teams.
Senior AI CX Solutions Architect — Hybrid in London employer: Zendesk
Contact Detail:
Zendesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior AI CX Solutions Architect — Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A friendly chat can lead to referrals that might just land you that Senior AI CX Solutions Architect role.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience with AI-powered solutions and SaaS. When you get the chance to present, make sure to impress with real-world examples of how you've driven customer experience improvements.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or mentors. Focus on articulating your technical strategy and how you’ve influenced product evolution based on customer insights—this will help you feel more confident when presenting to senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves from our hiring team.
We think you need these skills to ace Senior AI CX Solutions Architect — Hybrid in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in AI-powered solutions and SaaS. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how your skills can drive our technical strategy. Let us know what makes you the perfect fit!
Showcase Your Leadership Skills: Since this role involves leading cross-functional teams, make sure to highlight any leadership experiences. We love to see examples of how you've influenced product evolution or driven successful projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Zendesk
✨Know Your AI Inside Out
Make sure you brush up on the latest trends and technologies in AI, especially those related to customer experience. Be ready to discuss how you've applied these in your previous roles and how they can benefit the company.
✨Showcase Your Presales Experience
With over 7 years of presales experience, you’ll want to highlight specific projects where you’ve successfully influenced product evolution. Prepare examples that demonstrate your ability to understand customer needs and translate them into technical solutions.
✨Engage with Stakeholders
Since this role involves presenting to senior stakeholders, practice articulating your ideas clearly and confidently. Think about how you can tailor your communication style to different audiences, ensuring you can engage both technical and non-technical team members.
✨Cross-Functional Collaboration
Be prepared to discuss your experience working with cross-functional teams. Share examples of how you’ve orchestrated collaboration between different departments to achieve a common goal, as this will be crucial in your new role.