At a Glance
- Tasks: Lead technical sales cycles and design innovative AI-driven solutions for clients.
- Company: Join Zendesk, a leader in revolutionising customer experience and employee services.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a commitment to diversity and inclusion.
- Why this job: Make a real impact by solving complex business challenges with cutting-edge technology.
- Qualifications: 4-6 years in technical presales or solution engineering; coding skills in modern web technologies.
The predicted salary is between 67500 - 82500 £ per year.
At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). We are seeking a Senior Sales Engineer (SE) to act as the primary technical partner for our enterprise and commercial accounts. This role is built for technical consultants and builders who love mapping complex business challenges to modern, AI-powered software solutions. Sitting at the intersection of technical discovery, solution design and hands-on system configuration, you will be responsible for proving the value of Zendesk’s platform, autonomous agents, and integration capabilities to technical evaluators and business leaders alike.
What You’ll Be Doing:
- Manage Technical Deal Cycles: Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards.
- Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de-risk the technical buying decision.
- Build and showcase tailored, agentic AI-driven workflows, utilising prompt engineering and Zendesk’s AI features to solve real-world customer pain points.
- Deploy Reusable Tools: Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects.
- Advocate for the Field: Collect real-world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements.
Experience:
- 4-6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role.
- Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks.
- Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering, and automated workflows.
- Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.
Travel Commitment: Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions.
Education: Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline.
Preferred Qualifications:
- Hands-on knowledge of cloud data stacks (e.g., Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services) and enterprise BI software (e.g., Power BI, Tableau, Looker).
- Ideally some vertical industry experience, especially in Financial Services, Retail, Travel, Transport & Leisure or Public Sector.
- Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship).
- Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.
- A Builder First: You enjoy writing code, configuring complex systems, and prototyping modern software solutions.
- Strategically Minded: You naturally tie advanced technical mechanisms directly to strategic business metrics, ROI, and organisational transformation.
The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
Sales Engineer (Remote) in London employer: Zendesk
At Zendesk, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Product Manager in our AI Agents Messaging & Channel Experience team, you will have access to exceptional growth opportunities, collaborative projects, and the chance to make a significant impact on customer experience. Located in a vibrant tech hub, we offer competitive benefits and a supportive environment that values innovation and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Engineer (Remote) in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Engineer (Remote) at Zendesk, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Zendesk. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Engineer (Remote). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Engineer (Remote) in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Zendesk:When writing your cover letter, make sure to tailor your message specifically for Zendesk. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Zendesk
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Zendesk that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Zendesk that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Zendesk’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
