At a Glance
- Tasks: Guide customers in optimising AI solutions and ensure smooth project delivery.
- Company: Join Zendesk, a leader in AI-driven customer experience innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with continuous learning and collaboration across teams.
- Why this job: Be at the forefront of AI transformation and make a real impact on customer success.
- Qualifications: 3+ years in consulting with strong communication and project management skills.
The predicted salary is between 60000 - 80000 € per year.
Customer experience is transforming through AI-driven innovation. At Zendesk, we lead this change by revolutionising how we help our customers implement and adopt AI through our Professional Services team.
As an AI Services Consultant, your mission is to provide technical solutions and remove roadblocks for customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision.
Overarching Objective For The Role:
- Accelerate customers’ time-to-value by driving adoption and operational excellence for Zendesk AI solutions.
- Be the customer’s AI technical expert, turning goals into the right configuration, integrations, and design choices.
- Lead smooth, on-time delivery of projects with clear scope, timelines, and stakeholder alignment.
How You’ll Make an Impact:
- Technical Expertise & Guidance: Provide expert advice on the implementation and optimisation of Zendesk AI products.
- Change Management & Training: Facilitate change management processes and deliver consultative sessions for smooth adoption of AI solutions.
- Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations.
- Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to retention and potential upsell opportunities.
- Cross-Functional Collaboration: Work closely with internal teams to ensure alignment on the customer’s AI Roadmap.
- Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals.
What You’ll Need to Succeed:
- Consulting Expertise: Strong consulting skills with the ability to assess client needs and develop strategic solutions.
- Strong Communication Skills: Excellent verbal and written communication skills.
- Project Management: Oversee the planning, execution, and delivery of AI projects.
- Technical Proficiency in AI: Deep understanding of AI technologies, particularly Zendesk AI products.
- Agility and Adaptability: Ability to work effectively in diverse and dynamic environments.
- Problem-Solving Abilities: Strong analytical and problem-solving skills.
- Continuous Learning: Commitment to staying updated on the latest AI trends and advancements.
Qualifications:
- Must have a minimum of 3+ years of related experience in Consulting / Professional Services.
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS.
AI Services Consultant II- London employer: Zendesk
At Zendesk, we pride ourselves on being an exceptional employer, particularly for the AI Services Consultant role in London. Our vibrant work culture fosters innovation and collaboration, empowering employees to grow through continuous learning and professional development opportunities. With a strong focus on customer satisfaction and a commitment to leading AI-driven transformation, we offer a unique environment where your expertise can make a significant impact while enjoying the benefits of working in a dynamic city like London.
StudySmarter Expert Advice🤫
We think this is how you could land AI Services Consultant II- London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the AI and tech space. Attend meetups, webinars, or even just grab a coffee with someone in the industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in AI consulting. This is your chance to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to AI solutions and project management. Think about how you can relate your past experiences to the role at Zendesk. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to the exciting work we do in AI-driven innovation.
We think you need these skills to ace AI Services Consultant II- London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI Services Consultant role. Highlight your consulting experience and technical expertise in AI, as this will show us that you understand what we're looking for.
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate how you can convey complex ideas clearly. We want to see examples of how you've successfully communicated with both technical and non-technical stakeholders.
Highlight Project Management Experience:We love candidates who can manage projects effectively. Share specific examples of projects you've led, focusing on how you ensured timely delivery and met quality standards. This will help us see your organisational skills in action.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team at Zendesk.
How to prepare for a job interview at Zendesk
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies, especially Zendesk's AI products. Be ready to discuss how these solutions can be implemented and optimised for different customer needs. Showing that you understand the technical aspects will really impress the interviewers.
✨Show Off Your Consulting Skills
Prepare examples from your past experiences where you've successfully assessed client needs and developed strategic solutions. Highlight your ability to communicate complex concepts clearly to non-technical stakeholders. This will demonstrate your consulting expertise and how you can guide customers effectively.
✨Project Management Prowess
Be ready to talk about your project management experience. Share specific instances where you oversaw the planning and execution of projects, ensuring they were delivered on time and met quality standards. This will show that you can handle the end-to-end delivery of AI projects seamlessly.
✨Adaptability is Key
In a fast-paced environment like AI, adaptability is crucial. Prepare to discuss how you've navigated changing client needs or industry trends in the past. This will highlight your agility and problem-solving abilities, which are essential for the role.
