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For Companies At a Glance
- Tasks: Guide customers in optimising AI solutions and ensure smooth project delivery.
- Company: Join Zendesk, a leader in AI-driven customer experience innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of AI transformation and make a real impact on customer success.
- Qualifications: 3+ years in consulting with strong communication and project management skills.
- Other info: Dynamic role with a focus on continuous learning and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization.
Mission
As an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimization of AI solutions, driving transformative business outcomes.
Overarching Objective For The Role:
- Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale.
- Be the customer’s AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast.
- Lead smooth, on‑time delivery. Run projects end‑to‑end with clear scope, timelines, and stakeholder alignment to deliver reliably.
How You’ll Make an Impact
- Technical Expertise & Guidance: Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals.
- Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations.
- Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality.
- Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities.
- Cross‑Functional Collaboration: Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer’s AI Roadmap and address any technical challenges that would block the customer from adopting AI.
- Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals, resulting in measurable improvements in customer experience and AI Adoption.
What You’ll Need to Succeed
- Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions, and provide expert guidance throughout the project lifecycle.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non‑technical stakeholders.
- Project Management: Oversee the planning, execution, and delivery of AI projects, ensuring they are completed on time, within scope, and meet quality standards.
- Technical Proficiency in AI: Deep understanding of AI technologies, particularly Zendesk AI products, with the ability to implement and optimize these solutions effectively.
- Agility and Adaptability: Ability to work effectively in diverse and dynamic environments, adapting to changing client needs and industry trends.
- Problem‑Solving Abilities: Strong analytical and problem‑solving skills, with the ability to identify challenges and develop innovative solutions.
- Continuous Learning: Commitment to staying updated on the latest AI trends and advancements, ensuring the delivery of cutting‑edge solutions to clients.
Qualifications
Must have a minimum of 3+ years of related experience in Consulting / Professional Services. Previous experience in go‑to‑customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical.
AI Services Consultant German Speaker - London OR Lisbon employer: Zendesk
Contact Detail:
Zendesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Services Consultant German Speaker - London OR Lisbon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its AI solutions. Understand their products and think about how your skills can help them achieve their goals. This will show you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an AI Services Consultant. Highlight your consulting skills and technical expertise, and don’t forget to share examples of how you've solved problems in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the exciting work we’re doing in AI-driven customer experience.
We think you need these skills to ace AI Services Consultant German Speaker - London OR Lisbon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of AI Services Consultant. Highlight your consulting experience, technical skills, and any relevant project management expertise. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AI and how your background aligns with our mission at Zendesk. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Communication Skills: Since this role involves guiding customers through complex configurations, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can convey technical concepts effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Zendesk!
How to prepare for a job interview at Zendesk
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies, especially Zendesk's AI products. Be ready to discuss how these solutions can be implemented and optimised for different business needs. Showing that you understand the technical aspects will really impress the interviewers.
✨Show Off Your Consulting Skills
Prepare examples from your past experiences where you've successfully assessed client needs and provided strategic solutions. Highlight your ability to communicate complex concepts clearly, especially to non-technical stakeholders. This will demonstrate your consulting expertise and how you can add value to their team.
✨Project Management is Key
Be ready to talk about your project management experience. Discuss how you've overseen planning, execution, and delivery of projects in the past. Emphasise your ability to keep things on track and meet deadlines, as this role requires smooth and timely delivery of AI projects.
✨Adaptability is Your Superpower
In a fast-paced environment like AI, being adaptable is crucial. Prepare to share instances where you've had to pivot quickly in response to changing client needs or industry trends. This will show that you're not just technically proficient but also agile and ready to tackle challenges head-on.