Intelligence & Response Coordinator - EMEA

Overview

Job Title: Global Security & Safety (GSS) Intelligence & Response Coordinator – EMEA

Location: Dublin / London (In-office with some hybrid opportunities, subject to local legal requirements)

Reports To: Regional Security & Safety Manager

Position Overview:

As a Global Security & Safety (GSS) Intelligence & Response Coordinator, you will play an important role in supporting Zendesk’s Global Security & Safety team. The responsibilities of this entry level role will include gathering intelligence, reporting threats, responding to critical incidents, and monitoring alarm systems. You will work in a dynamic environment, partnering with peers and cross-functional teams to deliver high-quality products and insights that enhance the safety and security of our organization.

Responsibilities

• Threat Reporting: Work with other team members to develop work products related to current and emerging physical security threats and trends. Collaborate with internal and external stakeholders to produce detailed threat assessments for offices, travel, and other high-risk situations.

• Alarm Monitoring and Response: Monitor alarm systems and respond promptly to security alerts, ensuring that appropriate actions are taken to mitigate risks.

• Life Safety Incident Monitoring: Actively monitor for life safety incidents globally, providing timely assessments and responses to ensure the safety of personnel and assets.

• Intelligence Detection and Threat Monitoring: Work with other team members to conduct intelligence detection and threat monitoring efforts to identify potential risks and vulnerabilities impacting the organization.

• On-Call Rotation: Participate in an on-call rotation approximately every six weeks plus occasional holidays, responding to urgent security incidents and providing support as needed.

What You Bring to the Role

• A proactive and adaptable mindset, with the ability to manage unexpected incidents effectively.

• Strong interpersonal skills, enabling you to resolve complex problems, build partnerships, and collaborate effectively across diverse teams.

• Excellent communication skills, with the ability to convey complex information clearly.

• A commitment to continuous improvement, strategic thinking, and a keen eye for detail in all aspects of your work.

• An interest in joining a team with a focus on learning and opportunities for growth and development.

Basic Qualifications

• A customer-service based approach to your work.

• Fluent in English (C1 level or above), able to communicate clearly both verbally and written.

• Proven experience in utilizing interpersonal skills to resolve problems and collaborate on group efforts.

• Experience writing reports or other documents in a clear and well thought out manner.

Preferred Qualifications

• Experience as an intelligence analyst in a military, law enforcement, or corporate security environment.

• Experience in an information collection management role, focusing on transnational and functional topics.

• Experience with access control & CCTV systems.

• Knowledgeable in regional issues with the ability to analyze and describe the impact of events clearly.

• Demonstrated experience with incident response and crisis resolution initiatives.

• Bachelor’s degree in security, international studies, or related preferred.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.