Zendesk is seeking a Solutions Architect to act as the key technical expert during the pre‑sales process. You will design and scope customized CCaaS solutions in collaboration with the Contact Center Platform Architecture team, ensuring proposals align with customer needs.
The role requires strong CCaaS and AWS experience, with hands-on cloud deployment and excellent communication to executive stakeholders. This position supports hybrid work with global offices and remote options.
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AWS Connect CCaaS Solutions Architect — Pre-Sales Lead employer: Zendesk
Zendesk is an exceptional employer that champions a fulfilling and inclusive work environment, offering a hybrid model that balances remote flexibility with in-person collaboration. As the RVP of Sales Engineering, you will lead a talented team while having the autonomy to shape technical strategies that influence customer experiences for some of the world's largest brands. With a strong commitment to diversity, equity, and inclusion, Zendesk fosters employee growth through mentorship and leadership opportunities, making it a rewarding place to advance your career in the dynamic field of AI-powered customer experience.
