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- Tasks: Guide customers in optimising AI solutions and ensure smooth project delivery.
- Company: Join Zendesk, a leader in AI-driven customer experience innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of AI technology and make a real impact on customer success.
- Qualifications: 3+ years in consulting, strong communication skills, and a passion for AI.
- Other info: Collaborative environment with a focus on diversity, equity, and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Customer experience is transforming through AI-driven innovation. At Zendesk, we lead this change by revolutionising how we help our customers implement and adopt AI through our Professional Services team.
As an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision.
Overarching Objective For The Role:
- Accelerate customers’ time-to-value by driving adoption and operational excellence for Zendesk AI solutions.
- Be the customer’s AI technical expert, turning goals into the right configuration, integrations, and design choices.
- Lead smooth, on-time delivery of projects end-to-end with clear scope, timelines, and stakeholder alignment.
How You’ll Make an Impact
- Technical Expertise & Guidance: Provide expert advice on the implementation and optimisation of Zendesk AI products.
- Change Management & Training: Facilitate change management processes and deliver consultative sessions for smooth adoption of AI solutions.
- Successful Project Delivery: Accountable for the timely and successful delivery of AI projects.
- Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to retention and upsell opportunities.
- Cross-Functional Collaboration: Work closely with internal teams to ensure alignment on the customer’s AI Roadmap.
- Tactical solutions for business outcomes: Ensure AI solutions align with customer business goals.
What You’ll Need to Succeed
- Consulting Expertise: Strong consulting skills with the ability to assess client needs and develop strategic solutions.
- Strong Communication Skills: Excellent verbal and written communication skills.
- Project Management: Oversee planning, execution, and delivery of AI projects.
- Technical Proficiency in AI: Deep understanding of AI technologies, particularly Zendesk AI products.
- Agility and Adaptability: Ability to work effectively in diverse environments.
- Problem-Solving Abilities: Strong analytical and problem-solving skills.
- Continuous Learning: Commitment to staying updated on the latest AI trends.
Qualifications
- Minimum of 3+ years of related experience in Consulting / Professional Services.
- Previous experience in go-to-customer roles in enterprise technology / SaaS.
- Experience using adoption and health analytics to build predictive models.
- Experience designing and executing success plans that drive measurable customer outcomes.
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees preferred.
- Experience managing AI or software adoption programs.
- Excellent program management and cross-functional influence skills.
- Familiarity with emerging AI trends is a plus.
This role offers a hybrid experience designed at the team level, allowing for both onsite collaboration and remote work flexibility.
Zendesk is an equal opportunity employer, committed to fostering global diversity, equity, and inclusion in the workplace.
AI Service Consultant- London employer: Zendesk
Contact Detail:
Zendesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Service Consultant- London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Zendesk. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding Zendesk's AI products inside out. Show us you know how to leverage these tools to solve real customer problems.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios during interviews. We love seeing how you think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining us!
We think you need these skills to ace AI Service Consultant- London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI Services Consultant role. Highlight your consulting experience and technical expertise in AI, as this will show us that you understand what we're looking for.
Showcase Your Communication Skills: Since you'll be conveying complex ideas to non-technical stakeholders, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Project Management Experience: We want to see your project management chops! Include examples of how you've successfully delivered projects on time and within scope, especially those related to AI or technology solutions.
Apply Through Our Website: Don't forget to apply through our website! This ensures your application gets to the right people and helps us keep track of all applicants efficiently. We can't wait to see what you bring to the table!
How to prepare for a job interview at Zendesk
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies, especially Zendesk's AI products. Be ready to discuss how these solutions can be implemented and optimised for different business needs. Showing that you understand the technical aspects will help you stand out as a credible candidate.
✨Master the Art of Communication
Since you'll be conveying complex technical concepts to non-technical stakeholders, practice explaining AI solutions in simple terms. Use examples from your past experiences to illustrate how you've successfully communicated with clients or team members. This will demonstrate your strong communication skills.
✨Project Management Prowess
Prepare to discuss your project management experience in detail. Think of specific projects where you oversaw planning, execution, and delivery. Highlight how you ensured they were completed on time and met quality standards. This will show that you can handle the responsibilities of the role effectively.
✨Show Your Problem-Solving Skills
Be ready to share examples of challenges you've faced in previous roles and how you tackled them. Focus on your analytical skills and innovative solutions, especially in the context of AI adoption or customer success. This will illustrate your ability to think critically and adapt to changing client needs.