Zendesk seeks a Technical Architect, AI-Powered Customer Experience to design and scale AI-first CX solutions that translate business goals into scalable architectures and integrations. You will lead discovery, guide customers through implementation, and ensure measurable business impact across containment, deflection, and efficiency.
The role requires deep expertise in AI architectures, RESTful APIs, and cross-functional collaboration, with fluency in English and German.
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AI-Powered CX Solution Architect employer: Zendesk
Zendesk is an exceptional employer that champions a fulfilling and inclusive work environment, offering a hybrid model that balances remote flexibility with in-person collaboration. As the RVP of Sales Engineering, you will lead a talented team while having the autonomy to shape technical strategies that influence customer experiences for some of the world's largest brands. With a strong commitment to diversity, equity, and inclusion, Zendesk fosters employee growth through mentorship and leadership opportunities, making it a rewarding place to advance your career in the dynamic field of AI-powered customer experience.
