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- Tasks: Shape customer engagement with AI solutions and lead impactful sessions.
- Company: Leading customer service tech firm with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and drive real change in customer experience.
- Qualifications: 3+ years in solutions consulting and strong communication skills.
- Other info: Collaborative environment with a focus on AI technologies.
The predicted salary is between 36000 - 60000 £ per year.
A leading customer service technology firm is looking for a Solutions Consultant to shape customer engagement through technical design and AI solutions. The role requires 3+ years in solutions consulting, strong communication skills, and knowledge of AI technologies.
You will lead customer sessions, architect solutions, and drive impactful business insights in a collaborative environment. The position supports a hybrid work model, combining in-office collaboration with the flexibility of remote work.
AI‑Driven CX Solutions Architect employer: Zendesk
Contact Detail:
Zendesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI‑Driven CX Solutions Architect
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at companies you're eyeing. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio or a case study showcasing your previous projects, especially those involving AI solutions. This will help you stand out and demonstrate your expertise in shaping customer engagement.
✨Tip Number 3
Prepare for those interviews! Research the company and its tech stack, and be ready to discuss how your experience aligns with their needs. Practising common interview questions can also boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace AI‑Driven CX Solutions Architect
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your 3+ years in solutions consulting. We want to see how your past experiences align with the role, especially in shaping customer engagement and technical design.
Communicate Clearly: Strong communication skills are key for this position. When writing your application, keep it clear and concise. We appreciate a straightforward approach that showcases your ability to convey complex ideas simply.
Demonstrate Your AI Knowledge: Since the role involves AI technologies, don’t forget to mention any relevant experience or projects you've worked on. We’re keen to see how you can leverage AI solutions to drive impactful business insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in a hybrid work environment.
How to prepare for a job interview at Zendesk
✨Know Your AI Inside Out
Make sure you brush up on the latest AI technologies and trends relevant to customer engagement. Be prepared to discuss how these technologies can be applied in real-world scenarios, as this will show your depth of knowledge and passion for the field.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery and ensure you can explain complex concepts simply.
✨Prepare for Collaborative Scenarios
Think about past experiences where you’ve worked in a team to solve problems or design solutions. Be ready to share specific examples that highlight your collaborative skills and how you can lead customer sessions effectively.
✨Understand the Company’s Vision
Research the company’s mission and values, especially how they relate to customer service technology. This will help you align your answers with their goals and demonstrate that you’re genuinely interested in contributing to their success.
