At a Glance
- Tasks: Lead technical discovery and architect AI-driven solutions for customer experience.
- Company: Join Zendesk, a leader in revolutionising customer experience with innovative technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment focused on diversity, equity, and inclusion.
- Why this job: Make a real impact by shaping the future of customer experience with cutting-edge AI.
- Qualifications: 5+ years in presales or solutions consulting, strong tech knowledge, and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES) through our unified Resolution Platform powered by AI, data, and transformative cloud technologies.
What You’ll Be Doing
- Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos and proofs of value that demonstrate Zendesk’s differentiated value.
- Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (automation, conversational bots, predictive analytics, orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite.
- Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards.
- Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation.
- Collaborate & influence: Work cross-functionally to align customer needs with Zendesk’s product roadmap, influence future innovations, and ensure a unified go‑to‑market strategy.
- Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time‑to‑resolution) to demonstrate ROI and inform continuous improvement.
- Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities.
- Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader.
What You Bring
- 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments.
- Strong knowledge of web/scripting technologies and SaaS architectures.
- Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value.
- Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX.
- Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware.
- Strong analytical and storytelling abilities.
- Ability to connect technical capabilities to strategic business impact.
- Excellent interpersonal, communication, presentation, and writing skills.
- Bachelor’s degree or equivalent work experience (graduate degree a plus).
- Willingness and ability to travel as required.
Who You Are
- Strategic & consultative: Think beyond features; frame solutions around measurable customer outcomes.
- Technically fluent: Curiosity for how AI and automation are reshaping customer experience.
- Collaborative influencer: Work seamlessly across functions, aligning teams and earning stakeholder trust.
- Customer‑obsessed: Listen deeply, empathise authentically, and design with the customer at the centre.
- Analytical storyteller: Turn data and metrics into compelling business insights.
- Innovative problem solver: Approach challenges creatively, leveraging technology to unlock new opportunities and value.
Zendesk is an equal opportunity employer, proudly fostering global diversity, equity, and inclusion.
Senior Solutions Consultant employer: Zendesk UK Ltd ( UK)
At Zendesk, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the realm of Customer Experience. Our inclusive work culture fosters diversity and encourages continuous learning, providing employees with ample opportunities for professional growth and development. Located in a vibrant tech hub, we offer a dynamic environment where you can thrive while making a meaningful impact through cutting-edge AI solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Consultant
✨Tip Number 1
Get to know the company inside out! Research Zendesk's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your storytelling skills! When discussing your experience, frame it around measurable outcomes and how you've solved problems for customers. This aligns perfectly with Zendesk's focus on customer-centric solutions.
✨Tip Number 3
Network like a pro! Connect with current or former Zendesk employees on LinkedIn. They can provide insights into the company culture and even give you tips on the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Zendesk.
We think you need these skills to ace Senior Solutions Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Solutions Consultant role. Highlight your experience in SaaS, CX, and AI technologies, and show how your skills align with what Zendesk is looking for.
Showcase Your Storytelling Skills:Since this role requires strong analytical and storytelling abilities, use your application to demonstrate how you've turned data into compelling narratives in past roles. This will help us see your potential impact at Zendesk.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining Zendesk!
How to prepare for a job interview at Zendesk UK Ltd ( UK)
✨Know Your Stuff
Make sure you brush up on your knowledge of AI technologies and SaaS architectures. Be ready to discuss how these can be applied in customer experience scenarios, as this will show that you understand the core of what Zendesk is all about.
✨Tell a Compelling Story
Prepare to share examples from your past experiences where you've successfully designed and executed customer pilots. Use data and metrics to back up your stories, turning them into compelling narratives that highlight your analytical skills and business impact.
✨Show Your Collaborative Side
Zendesk values teamwork, so be prepared to discuss how you've worked cross-functionally in previous roles. Highlight specific instances where you influenced stakeholders or aligned teams to achieve a common goal, showcasing your collaborative influencer skills.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that demonstrate your curiosity about Zendesk’s product roadmap and future innovations. This shows that you're not just interested in the role but also in how you can contribute to the company's vision.
