At a Glance
- Tasks: Drive revenue growth by acquiring new Enterprise customers and nurturing key relationships.
- Company: Join Zendesk, a leader in exceptional customer service solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and personal development.
- Why this job: Make a real impact by connecting with top-tier clients and driving innovative solutions.
- Qualifications: 8+ years in B2B sales with a proven track record of exceeding targets.
The predicted salary is between 60000 - 80000 £ per year.
Join us at Zendesk, where we are on a mission to power exceptional service for every person on the planet. We are building products rooted in the belief that behind every interaction is an opportunity to make a human connection. As an Enterprise Account Executive, you will play a vital role in growing our Enterprise account base by building relationships and introducing innovative solutions to new customers. You will also grow existing partnerships by expanding our offerings and deepening Zendesk's impact.
Responsibilities
- Directly drive top‑line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts.
- Proactively identify and pursue opportunities to cross‑sell additional products and services to existing customers to optimize account revenue and profitability.
- Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long‑term strategic partnerships.
- Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in the new business pipeline and increased retention and expansion of existing clients.
- Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector.
- Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction.
- Lead complex, value‑centric sales cycles, including multi‑month deals with proof of concept stages, particularly with customers generating significant revenue.
- Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.
- Establish and maintain C‑level executive sponsorship, leveraging your industry expertise to build relationships with decision‑makers and champions.
- Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.
- Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions.
- Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.
Qualifications
- BA/BS degree or equivalent experience required.
- Minimum of 8 years of experience in cloud/software B2B sales or solution engineering with a proven track record of exceeding sales targets.
- Strong, consistent track record of achieving targets and quota achievement in 2 of the last 3 years; President’s Club membership is a plus.
- Expertise in navigating complex sales cycles and renewals, including multi‑month, value‑centric processes with proof of concept stages.
- Experience managing customer relationships with organizations generating revenues exceeding $2 billion.
- A history of successfully selling to VP and C‑level executives in Enterprise accounts.
- Outstanding presentation, negotiation, and deal‑closing abilities.
- Experience creating and leveraging territory and account plans.
- Entrepreneurial spirit, collaborative mindset, and drive for personal and professional growth.
- Demonstrated industry experience with the ability to navigate industry trends and dynamics and build relationships with key decision‑makers and champions.
- Familiarity with key sales tools such as Salesforce, Outreach, Clari, Seismic, and Looker.
- Ability to travel to customer locations.
Senior Enterprise Account Executive employer: Zendesk UK Ltd ( UK)
At Zendesk, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Enterprise Account Executive, you will benefit from comprehensive professional development opportunities, a collaborative environment, and the chance to make a significant impact in the tech industry. Our commitment to exceptional service extends not only to our customers but also to our team members, ensuring a rewarding and meaningful career journey in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Enterprise Account Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Research is key! Before any interview, dive deep into Zendesk’s products and values. Understand how they align with your experience and be ready to discuss how you can contribute to their mission. This shows you're genuinely interested and prepared.
✨Tip Number 3
Practice your pitch! You’ll want to articulate your value clearly and confidently. Prepare a few stories that highlight your achievements and how they relate to the role. Remember, it’s all about showcasing how you can drive revenue and build relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Senior Enterprise Account Executive
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Zendesk and making a difference in the world of customer service.
Tailor Your Experience:Make sure to highlight your relevant experience that aligns with the responsibilities listed in the job description. We love seeing how your background can contribute to our mission and help us grow our Enterprise account base.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. This will help us quickly understand why you're a great fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Zendesk UK Ltd ( UK)
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Zendesk's products and how they align with potential clients' business objectives. This will help you demonstrate your expertise and show that you're genuinely interested in how their solutions can benefit customers.
✨Showcase Your Success
Prepare to discuss your past achievements in B2B sales, especially any experience with complex sales cycles and high-value deals. Use specific examples to illustrate how you've exceeded targets and built strong relationships with C-level executives.
✨Be Strategic
Think about how you would create a territory plan for Zendesk. Be ready to share actionable strategies on how you would penetrate top-tier accounts and cross-sell additional products. This shows that you’re proactive and have a clear vision for driving revenue growth.
✨Engage and Connect
During the interview, focus on building rapport with your interviewers. Ask insightful questions about their current challenges and how they see the future of customer service evolving. This not only demonstrates your interest but also positions you as someone who values human connections.
