Senior Strategic Enterprise Account Executive, UKI in London

The Strategic Enterprise Account Executive is responsible for driving top-line revenue growth by acquiring new Enterprise customers, expanding existing relationships, and ensuring customer satisfaction and retention.

• What You'll Be Doing
• Directly drive company revenue by acquiring new Strategic Enterprise customers and developing strategies to penetrate top‑tier accounts.
• Identify and pursue opportunities to cross‑sell additional products and services to existing customers to optimize account revenue and profitability.
• Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long‑term strategic partnerships.
• Leverage data insights, customer intents, and adoption history to prospect new clients and enhance retention strategies, leading to improved conversion rates in the new business pipeline.
• Create quarterly territory plans and develop actionable tactics to increase market share in the Enterprise sector.
• Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction.
• Lead complex, value‑centric sales cycles, including multi‑month deals with proof‑of‑concept stages, particularly with high‑revenue customers.
• Build a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.
• Establish and maintain C‑level executive sponsorship, leveraging industry expertise to build relationships with decision‑makers and champions.
• Collaborate with internal teams and leadership to optimize sales strategies and drive sales execution.
• Negotiate and close complex deals, presenting compelling business cases and value propositions with a consultative approach.
• Maintain thorough knowledge of Zendesk solutions, staying current with the competitive landscape and industry trends.

What You Bring to the Role

• BA/BS degree or equivalent experience.
• Minimum 8 years of experience in cloud/software B2B sales or solution engineering, with a proven track record of exceeding sales targets.
• Strong, consistent track record of achieving sales targets & quota in the last 3 years; President’s club membership is a plus.
• Expertise in navigating complex, value‑centric sales cycles and renewals, including multi‑month, proof‑of‑concept processes.
• Experience managing relationships with organizations generating revenues exceeding $2billion and selling to VP and C‑level executives in Enterprise accounts.
• Outstanding presentation, negotiation, and deal‑closing abilities.
• Experience creating and leveraging territory and account plans.
• Entrepreneurial spirit, collaborative mindset, and drive for personal and professional growth.
• Industry‑specific experience with the ability to navigate trends and dynamics, building relationships with key decision‑makers and champions.
• Familiarity with key sales tools such as Salesforce, Outreach, Clari, Seismic, and Looker.
• Ability to travel to customer locations.

Benefits & Work Environment

• Hybrid work model: flexibility to work remotely part of the week while collaborating in person at Zendesk offices worldwide.
• Opportunities for personal and professional growth in a collaborative and inclusive environment.
• Equal Employment Opportunity Statement

Zendesk is an equal‑opportunity employer.

We are proud of our ongoing efforts to foster global diversity, equity, & inclusion.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States, further information about your EEO rights is available under the law.

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