At a Glance
- Tasks: Lead technical discovery and architect AI-driven solutions for customer experience.
- Company: Join Zendesk, a leader in revolutionising customer experience with innovative technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment focused on diversity, equity, and inclusion.
- Why this job: Make a real impact by shaping the future of customer experience with cutting-edge AI.
- Qualifications: 5+ years in presales or solutions consulting with strong AI knowledge.
The predicted salary is between 60000 - 80000 £ per year.
At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES) through our unified Resolution Platform powered by AI, data, and transformative cloud technologies.
What You’ll Be Doing
- Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos and proofs of value that demonstrate Zendesk’s differentiated value.
- Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (automation, conversational bots, predictive analytics, orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite.
- Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards.
- Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation.
- Collaborate & influence: Work cross-functionally to align customer needs with Zendesk’s product roadmap, influence future innovations, and ensure a unified go‑to‑market strategy.
- Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time‑to‑resolution) to demonstrate ROI and inform continuous improvement.
- Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities.
- Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader.
What You Bring
- 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments.
- Strong knowledge of web/scripting technologies and SaaS architectures.
- Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value.
- Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX.
- Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware.
- Strong analytical and storytelling abilities.
- Ability to connect technical capabilities to strategic business impact.
- Excellent interpersonal, communication, presentation, and writing skills.
- Bachelor’s degree or equivalent work experience (graduate degree a plus).
- Willingness and ability to travel as required.
Who You Are
- Strategic & consultative: Think beyond features; frame solutions around measurable customer outcomes.
- Technically fluent: Curiosity for how AI and automation are reshaping customer experience.
- Collaborative influencer: Work seamlessly across functions, aligning teams and earning stakeholder trust.
- Customer‑obsessed: Listen deeply, empathise authentically, and design with the customer at the centre.
- Analytical storyteller: Turn data and metrics into compelling business insights.
- Innovative problem solver: Approach challenges creatively, leveraging technology to unlock new opportunities and value.
Zendesk is an equal opportunity employer, proudly fostering global diversity, equity, and inclusion.
Senior Solutions Consultant in London employer: Zendesk UK Ltd ( UK)
At Zendesk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities in cutting-edge AI and cloud technologies, ensuring that our team members are always at the forefront of the Customer Experience revolution. Located in a vibrant tech hub, we provide a supportive environment where diverse perspectives are valued, making Zendesk not just a workplace, but a community dedicated to meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Consultant in London
✨Tip Number 1
Get to know the company inside out! Research Zendesk's products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your storytelling skills! You’ll need to connect technical solutions to business outcomes. Prepare examples from your past experiences that highlight how you've done this successfully.
✨Tip Number 3
Network like a pro! Reach out to current or former Zendesk employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Senior Solutions Consultant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Solutions Consultant role. Highlight your experience in SaaS, CX, and AI technologies, as these are key areas for us at Zendesk.
Showcase Your Storytelling Skills:We love a good story! Use your application to demonstrate how you've turned data into compelling insights in past roles. This will show us your analytical storytelling abilities, which are crucial for this position.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured content that gets straight to the heart of your achievements and skills, especially those related to customer outcomes.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Zendesk UK Ltd ( UK)
✨Know Your Tech Inside Out
Make sure you’re well-versed in AI technologies and SaaS architectures. Brush up on your knowledge of web/scripting technologies and how they apply to customer experience. Being able to discuss these topics confidently will show that you’re technically fluent and ready to tackle the challenges at Zendesk.
✨Craft Your Story
Prepare to share specific examples from your past experiences where you’ve successfully designed and executed customer pilots or proofs of concept. Use storytelling techniques to connect your technical skills to measurable business outcomes, demonstrating your analytical abilities and strategic thinking.
✨Understand the Customer's Needs
Before the interview, research Zendesk’s current offerings and think about how you can align their solutions with customer needs. Be ready to discuss how you would conduct discovery sessions and translate customer challenges into tailored solutions, showcasing your customer-obsessed mindset.
✨Showcase Your Collaborative Spirit
Zendesk values collaboration, so be prepared to discuss how you’ve worked cross-functionally in the past. Share examples of how you’ve influenced stakeholders and aligned teams towards a common goal. This will highlight your ability to work seamlessly across functions and earn trust within the organisation.
