At a Glance
- Tasks: Build relationships and provide tailored insights on CX Strategy during the sales cycle.
- Company: Join Zendesk, a leader in customer support technology with a hybrid work model.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Other info: Opportunity to work in a dynamic team with a focus on strategic value.
- Why this job: Make a real impact by shaping customer experiences with your expertise.
- Qualifications: 15+ years in customer support and strong analytical skills required.
The predicted salary is between 70000 - 90000 £ per year.
Zendesk UK Ltd (UK) is looking for an experienced Value Architect to join our Pre-Sales Value Consulting team. The position focuses on building relationships with customers during the sales cycle and providing insights on CX Strategy tailored to their business needs.
The ideal candidate will have over 15 years in customer support, deep knowledge of contact centre technology, and strong analytical skills for delivering strategic value assessments.
Zendesk promotes a hybrid work model allowing both in-office and remote flexibility.
Senior CX Value Architect & Strategy Lead in London employer: Zendesk UK Ltd ( UK)
At Zendesk UK Ltd, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our hybrid work model fosters a flexible environment where employees can thrive both in-office and remotely, while our commitment to professional development ensures that team members have ample opportunities for growth and advancement. Join us to be part of a dynamic culture that prioritises customer success and empowers you to make a meaningful impact in the world of customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CX Value Architect & Strategy Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Zendesk or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching Zendesk's CX strategies and recent projects. Show us that you understand their mission and how your experience aligns with their goals.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your 15+ years of experience can bring value to their team. Highlight specific examples where you've made a difference in customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the team.
We think you need these skills to ace Senior CX Value Architect & Strategy Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior CX Value Architect. Highlight your experience in customer support and any relevant contact centre technology knowledge. We want to see how your skills align with what Zendesk is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your journey in customer support and how you've built relationships with clients. Show us your passion for CX strategy and how you can bring value to the team.
Showcase Your Analytical Skills:Since this role requires strong analytical skills, don’t forget to include examples of how you've delivered strategic value assessments in the past. We love seeing concrete results and how you've made an impact in previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Zendesk UK Ltd ( UK)
✨Know Your CX Inside Out
Make sure you brush up on your customer experience (CX) knowledge. Understand the latest trends in CX strategy and how they apply to different industries. Be ready to discuss how your past experiences can translate into value for Zendesk's clients.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of how you've used data to drive strategic decisions in previous roles. This could be through case studies or specific metrics that highlight your impact on customer support outcomes.
✨Build Rapport with the Interviewers
Since this role involves building relationships, practice your interpersonal skills. Engage with your interviewers by asking insightful questions about their current challenges and how you can help solve them. This shows you're not just interested in the job, but also in their success.
✨Embrace the Hybrid Work Model
Familiarise yourself with the hybrid work model and be prepared to discuss how you can thrive in both remote and in-office settings. Share examples of how you've successfully collaborated with teams in various environments to showcase your adaptability.
