RVP, Partner Sales in London

We are seeking a strategic and hands-on RVP of Partner Sales for EMEA to build a scalable, incremental indirect business. Reporting to the Global SVP of Partner Sales, you will lead the regional ecosystem to drive lead generation, revenue growth (new and expansion), and exceptional customer outcomes. As a critical partner to the sales leadership team, you will own the EMEA partner strategy and be directly accountable for exceeding revenue targets.

Key Responsibilities

• Strategic Leadership: Design and execute a vision for a high-growth partner ecosystem across EMEA.
• Revenue Ownership: Drive all new and expansion partner-led revenue initiatives to meet and exceed targets.
• Cross-Functional Collaboration: Align with sales leadership to integrate partner motions into broader market expansion goals.
• Market Expansion: Build a diverse network of partners that enhances service delivery and customer value.
• Operational Excellence: Serve as a “hands-on” leader, actively participating in high-impact deals and partner development.

What You’ll Do

• As the RVP of Partner Sales (EMEA), you will lead Zendesk’s indirect sales strategy, fostering a profitable ecosystem that scales across SMB, Commercial, and Enterprise segments.
• Drive Regional Growth: Direct Zendesk’s EMEA sales activities through a robust partner ecosystem, consistently meeting partner-sourced revenue and booking targets.
• Strategic Planning: Develop and execute long-term sales plans, establishing clear goals, quotas, and performance tracking mechanisms.
• Predictable Execution: Manage rigorous weekly forecasting and maintain healthy pipeline creation and coverage metrics.
• Cross-Functional Alignment: Partner with Sales and GTM leadership to unify execution and integrate partner motions into the broader regional strategy.
• Ecosystem & Relationship Management: Optimize partner portfolio through onboarding, maturity, and activation to accelerate time-to-revenue.
• Team Leadership: Build world-class teams through hiring, territory mapping, and organizational design; foster a culture of high performance with coaching, mentorship, and training.

What You Bring to the Role

• Pivotal Experience: Strategic & agile leadership, thriving in fast-moving environments.
• People Development: Proven track record of managing high-performance teams, fostering loyalty, and energizing cross-functional groups.
• Relationship Management: Ability to interact at all levels, forming internal and external partnerships.
• Leadership Capabilities: Results-oriented drive, emotional intelligence, and a “whatever it takes” attitude.
• Visionary Execution: Success in setting partner ecosystem strategy while aligning with global objectives.
• Hands-on Mentality: Positive, energetic, and willing to roll up sleeves for business outcomes.

Requirements & Qualifications

• 10+ years of commercial experience in EMEA channel programs.
• Extensive experience driving profit and sales through a mix of SIs, MSPs, BPOs, distributors, and resellers.
• Strong enterprise account management and indirect sales results.
• Financial acumen: planning, forecasting, partner financials, and profitability models.
• Exceptional communication skills, consensus building, and alignment with sales leaders.
• Occasional travel as needed.

Equal Employment Opportunity

Zendesk is an equal-opportunity employer and is committed to a diverse and inclusive workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.