AI Strategy & Customer Success Leader

AI Strategy & Customer Success Leader

Full-Time 80000 - 100000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead AI strategy and ensure successful customer adoption of AI solutions.
  • Company: Join Zendesk, a leader in customer service technology.
  • Benefits: Attractive salary, flexible work options, and opportunities for professional growth.
  • Other info: Collaborative environment with a focus on innovation and impact.
  • Why this job: Shape the future of AI while making a real difference for customers.
  • Qualifications: Experience in AI strategy and strong leadership skills.

The predicted salary is between 80000 - 100000 £ per year.

Zendesk seeks an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into strategic value and driving multi-year adoption across executive stakeholders. You will lead design reviews, coordinate cross-functional delivery, and partner with senior leaders to shape a forward-looking AI strategy that delivers measurable business impact.

AI Strategy & Customer Success Leader employer: Zendesk UK Ltd ( UK)

Zendesk is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their roles. With a strong focus on professional development and growth opportunities, particularly in the fast-evolving AI landscape, team members are encouraged to innovate and excel. Located in a hybrid environment, Zendesk offers the flexibility to balance work and life while being part of a collaborative team dedicated to driving meaningful SaaS solutions for SMBs.

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Contact Details:

Zendesk UK Ltd ( UK) Recruitment Team

We think you need these skills to ace AI Strategy & Customer Success Leader

AI Strategy Development
Customer Success Management
End-to-End Project Delivery
Stakeholder Engagement
Cross-Functional Coordination
Design Review Leadership
Strategic Value Translation