At a Glance
- Tasks: Drive growth by acquiring new customers and expanding existing partnerships in the Commercial sector.
- Company: Join Zendesk, a leader in AI-powered customer experience solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on diversity, equity, and inclusion.
- Why this job: Be at the forefront of AI innovation and transform businesses with cutting-edge solutions.
- Qualifications: Experience in B2B SaaS sales and a passion for AI technology.
The predicted salary is between 56700 - 69300 £ per year.
Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building AI solutions rooted in the belief that behind every interaction is an opportunity to make a human connection.
We are accelerating our vision by building cutting-edge, AI-first products and we’re looking for a dynamic Commercial Account Executive to join us on this journey. If you’re passionate about B2B SaaS / AI-sales, excited by the frontier of AI innovation, and thrive on driving real business transformation for customers, we want to hear from you!
You will play a vital role in growing our business. Your focus will be growing our existing relationships with key accounts by continuing to expand our offerings and deepen Zendesk's impact by aligning to our customers’ goals. In addition, you will build relationships and introduce innovative solutions to new customers in the Commercial space.
The Impact: What You’ll Actually Do
- Drive Growth & Value: Spearhead new customer acquisition and expand existing partnerships across the Commercial segment.
- Lead Complex, Value-centric sales Cycles: including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.
- Champion AI Innovation: Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.
- Build Meaningful Relationships: Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.
- Master Your Territory: Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.
- Collaborate to Win: Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.
- Share Your Vision: Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion.
- Report & Attain: Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
Who You Are (Skills & Mindset)
We know that experience comes in many forms. If you bring a growth mindset, curiosity for AI, and a passion for sales, you’ll fit right in.
What You Bring:
- Education: BA/BS degree or equivalent experience required.
- B2B SaaS Sales Experience: Proven track record in B2B SaaS / AI sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.
- Consultative Approach: Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.
- Strategic Planning & Execution: Strong presentation, negotiation, and deal closing skills. Self-starter for conducting account research, prospecting, and customer outreach skills. Experience creating and leveraging territory plans.
- AI & Tech Enthusiasm: A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.
- Ownership & Curiosity: An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.
- Flexibility: Willingness to travel to customer locations as needed to build strong in-person relationships.
Bonus Points:
- Tools like Salesforce, Clari, Gong, or analytics platforms (Tableau/Looker).
- Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
Senior Commercial Account Executive in London employer: Zendesk: Transform Customer & Employee Service with AI Agents
Zendesk: Transform Customer & Employee Service with AI Agents provides a collaborative and innovative work culture that encourages employees to explore new markets and develop impactful strategies. With a focus on professional growth and a hybrid working model, it stands out as an attractive employer in the tech industry.
Contact Details:
Zendesk: Transform Customer & Employee Service with AI Agents Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Commercial Account Executive in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Commercial Account Executive at Zendesk: Transform Customer & Employee Service with AI Agents, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Zendesk: Transform Customer & Employee Service with AI Agents. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Commercial Account Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Commercial Account Executive in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Zendesk: Transform Customer & Employee Service with AI Agents:When writing your cover letter, make sure to tailor your message specifically for Zendesk: Transform Customer & Employee Service with AI Agents. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Zendesk: Transform Customer & Employee Service with AI Agents
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Zendesk: Transform Customer & Employee Service with AI Agents that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Zendesk: Transform Customer & Employee Service with AI Agents that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Zendesk: Transform Customer & Employee Service with AI Agents’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
