At a Glance
- Tasks: Drive growth in Employee Service sales and build strong client relationships.
- Company: Join Zendesk, a leader in customer experience solutions.
- Benefits: Flexible remote work, competitive salary, and a collaborative team environment.
- Other info: Dynamic hybrid work culture with opportunities for personal and professional growth.
- Why this job: Make an impact in the SaaS space while enhancing employee experiences.
- Qualifications: 10+ years in HR/IT service management and proven sales success.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an Employee Service Sales Specialist with a proven track record in B2C sales and a passion for driving growth within the SaaS space. In this role, you will be instrumental in expanding our Employee Service account base by building strong relationships with key-decision makers and introducing innovative solutions to new customers. You will also focus on growing our existing partnerships by expanding our offerings and deepening Zendesk's impact.
What You’ll Be Doing:
- Positioning Employee Service Use Cases: Serve as an expert on Employee Service solutions, assisting the sales team in effectively positioning use cases that address HR and IT challenges. Engage buyers by showcasing the value and impact of our solutions for enhancing employee experiences.
- Collaborative Sales Support: Partner closely with the sales team to manage the end-to-end sales cycle, from initial discovery to deal closure. Support sellers in uncovering client needs, building compelling value propositions, and driving momentum throughout the sales process.
- ROI Analysis and Business Assessment: Develop and present ROI analyses for potential deals, providing quantifiable benefits that support purchasing decisions.
- Employee Service Subject Matter Expertise: Provide subject matter expertise to the sales organization, ensuring they are well-equipped to sell Employee Service solutions and have a deep understanding of ES ideal customer profiles and customer buying journey.
- Quota Accountability: Take responsibility for achieving the employee service quota by supporting and contributing to sales efforts that lead to successful deal closures.
- Feedback Loop with Product Development: Collaborate closely with the product development team to customize our Employee Service solutions based on customer interactions and feedback.
What You Bring to the Role:
- BA/BS degree or equivalent experience required
- Minimum of 10 years of experience in HR / IT Service & Operations Management
- At least 3 years of experience in Employee Service sales, specifically related to HR/IT use cases.
- Strong, consistent track record of achieving targets & quota, with President’s club membership considered a plus.
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
- An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.
- Ability to understand broad, macro-level business HR / IT needs for prospective clients.
- Excellent communication and interpersonal skills.
- Ability to travel to customer locations.
This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusivity in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
Senior Sales Product Specialist employer: Zendesk, Inc.
At Zendesk, Inc., we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages innovation and collaboration. With flexible hybrid work arrangements, we ensure that our team members can balance their professional and personal lives while contributing to meaningful service management solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Product Specialist
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its products inside out. Be ready to discuss how your experience aligns with their needs, especially in Employee Service solutions. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It gives you a better chance to stand out in the crowd.
We think you need these skills to ace Senior Sales Product Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your passion for driving growth in the SaaS space and how you can contribute to our Employee Service solutions.
Tailor Your Experience:Make sure to highlight your relevant experience in HR/IT Service & Operations Management. We’re looking for someone with a strong track record, so be specific about your achievements and how they relate to the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that directly address the key responsibilities and qualifications mentioned in the job description.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at StudySmarter.
How to prepare for a job interview at Zendesk, Inc.
✨Know Your Product Inside Out
As a Senior Sales Product Specialist, you need to be an expert on Employee Service solutions. Research the latest trends in HR and IT services, and be ready to discuss how your knowledge can help potential clients solve their challenges.
✨Showcase Your Sales Success
Prepare to share specific examples of your past sales achievements, especially those related to B2C and SaaS. Highlight your experience with complex sales cycles and how you've successfully navigated them to close deals.
✨Understand the Customer's Journey
Familiarise yourself with the ideal customer profiles and buying journeys relevant to Employee Service solutions. Be prepared to discuss how you would identify client needs and tailor your approach to meet those needs effectively.
✨Collaborate and Communicate
Emphasise your ability to work closely with sales teams and product development. Prepare to discuss how you’ve collaborated in the past to create compelling value propositions and drive sales momentum.
