Zendesk, Inc. is seeking a Senior Platform Architect (Presales) to guide largest enterprise customers in leveraging the Zendesk Resolution Platform. You will design multi-step, autonomous service workflows and provide executive-level technical guidance throughout pre-sales engagements.
You will orchestrate POCs, architect integrations using MCP and iPaaS, and align AI capabilities with business outcomes. This hybrid London-based role emphasizes strategic value and enterprise-scale delivery.
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Senior Platform Architect, Presales — AI Zendesk Solutions employer: Zendesk, Inc.
At Zendesk, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and collaboration. Our hybrid work model allows for flexibility while ensuring meaningful connections among team members, empowering you to thrive in your role as a Senior Platform Architect. With ample opportunities for professional growth and a commitment to diversity, you'll be part of a forward-thinking company dedicated to transforming customer experiences through innovative AI solutions.
