Senior Manager, Commercial Sales

Zendesk is growing and looking for an expert, Senior Sales Manager who adheres to a solution and value-driven sales approach and has experience managing hard-working, high-performing SaaS teams. You possess strong sales leadership experience (specifically with leading a Commercial field sales team), as well as deep knowledge of sales cycles likely from your experience as a top individual performer. This person will play a key role in leading a highly visible and motivated sales team that focuses on Commercial accounts (500-1,500 employees) and prospects.

• Demonstrate strong operational rigour and discipline in managing a field sales team working Enterprise-level accounts.
• Provide team leadership, vision, and direction. Bring your own identity and build your own inclusive, high-performing culture. Clearly communicate expectations to team members and demonstrate methodology for holding individuals accountable.
• Ongoing mentoring and development of the sales team: includes recruiting, onboarding, and training new Commercial Account Executives.
• Engaging at C-level in enterprise customer organisations, to include customer onsite visits.
• Supporting direct reports by participating in prospect meetings and engaging other corporate resources as required.
• Conducting weekly forecast meetings. Mentoring direct reports on strategies to drive closure. Reporting accurately to Senior Sales Management on progress/obstacles. Forecast accuracy within 5% each quarter.
• Reporting on all aspects of the business to Senior Sales Management.
• Be accountable for the attainment of assigned new customer acquisition and financial performance targets.
• Working closely with other cross-functional teams; field marketing, outbound sales development to drive market awareness and build necessary pipeline for the sales team to achieve bookings targets.
• Coaching direct reports on strategies to drive sales wins.
• Consistent monitoring of the sales activity of the team, and tracking of results.
• Actively leading and monitoring demand generation activities.
• Leading initiatives to drive customer awareness and engagement.
• Develop and implement successful sales campaigns.
• Capable of optimally leading significant client customer concerns and issues.
• Develop required relationships and Executive engagement to support success.
• Knowledge and experience running deal reviews through MEDDPICC.

• 10+ years of software sales experience in an individual contributor and management role, including 3-5+ years sales management experience.
• You have a consistent track record of success, driving revenue expansion against quota and increased profitability in the software industry.
• Currently and successfully managing a team of Commercial Account Executives in a B2B software solution sales environment.
• Excellent presentation and listening skills.
• Results-driven, self-directed with a passion to succeed!
• Ability to attract, hire and train new Account Executives.
• CX Experience a huge advantage and plus!

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.