Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead strategic programmes and ensure customer success across EMEA accounts.
- Company: Join Zendesk, a leader in customer service software with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Flexible work environment that fosters collaboration and career advancement.
- Why this job: Make a real impact by driving success in customer accounts and leading diverse teams.
- Qualifications: Strong program management skills and experience in SaaS environments are essential.
The predicted salary is between 60000 - 80000 £ per year.
Zendesk, Inc. is seeking an experienced Senior Strategic Program Manager to drive success in EMEA customer accounts. This role emphasizes customer accountability and stakeholder leadership, with responsibilities including managing program escalations and coordinating with internal teams.
Candidates should possess strong program management skills, fluency in English, and the ability to manage complex technical programs in a SaaS environment. A hybrid work model is offered to support flexibility and collaboration.
SaaS Senior Strategic Programme Lead - Hybrid employer: Zendesk, Inc.
Contact Detail:
Zendesk, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Senior Strategic Programme Lead - Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research Zendesk and their approach to customer success in EMEA. Tailor your answers to show how your experience aligns with their needs, especially in managing complex technical programmes.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully led teams or managed stakeholder relationships. This will demonstrate your ability to drive success in customer accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SaaS Senior Strategic Programme Lead - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in program management, especially in a SaaS environment. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've led.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Strategic Programme Lead role. Share specific examples of how you've driven success in previous positions and how you can bring that to Zendesk.
Showcase Your Stakeholder Management Skills: Since this role involves a lot of stakeholder leadership, make sure to highlight your experience in managing relationships and driving accountability. We love seeing how you’ve navigated complex situations and kept everyone on the same page.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Zendesk, Inc.
✨Know Your SaaS Inside Out
Make sure you brush up on your knowledge of SaaS products and services, especially those relevant to Zendesk. Understand their offerings, how they solve customer problems, and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Programme Management Skills
Prepare specific examples from your past experiences where you've successfully managed complex programmes. Highlight your ability to lead teams, manage escalations, and coordinate with various stakeholders to drive results.
✨Demonstrate Customer Accountability
Zendesk values customer accountability, so be ready to share instances where you've prioritised customer needs and ensured their satisfaction. Discuss how you’ve built relationships and navigated challenges in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you as well.