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- Tasks: Lead the product strategy for innovative voice AI agents and enhance user experiences.
- Company: Join Zendesk, a pioneer in customer experience and voice automation.
- Benefits: Flexible hybrid work, inclusive culture, and opportunities for professional growth.
- Why this job: Shape the future of voice technology and make a real impact on customer interactions.
- Qualifications: Experience in product management, especially with AI or voice products.
- Other info: Collaborative environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Senior Product Manager for Voice AI Agents responsible for owning the end-to-end product strategy for Zendesk\’s voice AI agents, from vision and roadmap to zero-to-one market delivery, aligned with our broader AI and omnichannel strategy. This role focuses on building a natural, efficient voice user journey and driving adoption across our voice AI channel.
Responsibilities
- Own the end-to-end product strategy for Zendesk\’s voice AI agents, from vision and roadmap to zero-to-one market delivery, aligned with our broader AI and omnichannel strategy
- Lead deep customer and market discovery to identify voice-specific opportunities, translating insights into product requirements and features
- Champion voice UX excellence, partnering with product design to create intuitive, natural conversational experiences
- Collaborate with AI researchers and engineers to integrate speech technologies while optimizing for real-time performance
- Define and track success metrics across adoption, latency, user satisfaction, and automation efficacy
- Build strong cross-functional partnerships with Engineering, AI Research, Customer Success, and GTM teams to ensure cohesive execution and market readiness
- Implement continuous discovery and development practices, maintaining high product quality through iterative testing and data-driven refinement
- Track record leading cross-functional teams through zero-to-one product development
- Strong discovery and data-driven mindset with demonstrated user-focused outcomes
- Exceptional communication skills to align stakeholders and articulate complex voice AI value propositions, deep knowledge of voice technology (telephony, SIP, VoIP, ASR / TTS) and real-time UX performance factors
- Experience with LLM capabilities in voice contexts
- Background in customer service or CX product development
Qualifications
- Several years product management experience with 2+ years building AI-powered or voice products in B2B SaaS
- Voice remains the most powerful and personal channel for customer service, and Zendesk is building the next generation of voice automation with AI at its core. This is a true zero-to-one opportunity: you\’ll define the product vision, shape the user experience, and bring to life a conversational AI system that delivers natural, responsive, and high-quality voice interactions.
- Lead the development of our first native voice channel for Zendesk AI Agents and work across our existing voice ecosystem – from Zendesk Talk to third-party voice platforms – to build a cohesive experience that automates customer service with speed and empathy
- Differentiate Zendesk in the market through innovative voice AI capabilities that seamlessly integrate with our omnichannel ecosystem
About Zendesk & Equal Opportunity
Zendesk is pioneering the future of agentic AI for customer experience – and voice is the next frontier. As Senior Product Manager for Voice AI Agents, you\’ll help shape how millions of users interact with brands through intelligent, human-like conversations. Join us to build not just features, but a fundamentally better way to serve and support people everywhere.
Voice remains the most powerful and personal channel for customer service, and Zendesk is building the next generation of voice automation with AI at its core. This is a true zero-to-one opportunity: you\’ll define the product vision, shape the user experience, and bring to life a conversational AI system that delivers natural, responsive, and high-quality voice interactions. You\’ll lead the development of our first native voice channel for Zendesk AI Agents and work across our existing voice ecosystem – from Zendesk Talk to third-party voice platforms – to build a cohesive experience that automates customer service with speed and empathy.
The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we\’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
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Product Manager for Voice AI Agents employer: Zendesk, Inc.
Contact Detail:
Zendesk, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager for Voice AI Agents
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Zendesk's voice AI products and think about how your experience aligns with their needs. Practice answering common product management questions and be ready to showcase your passion for voice technology.
✨Tip Number 3
Showcase your projects! If you've worked on voice AI or similar products, create a portfolio that highlights your achievements. This will help you stand out and demonstrate your hands-on experience in the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Zendesk team and contributing to their innovative voice AI journey.
We think you need these skills to ace Product Manager for Voice AI Agents
Some tips for your application 🫡
Show Your Passion for Voice AI: When you're writing your application, let your enthusiasm for voice AI shine through! Share any relevant experiences or projects that highlight your interest in this field. We love seeing candidates who are genuinely excited about the technology and its potential.
Tailor Your Application: Make sure to customise your application to align with the job description. Highlight your experience in product management, especially in AI-powered or voice products. We want to see how your skills match our needs, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your past roles and responsibilities. We appreciate well-structured applications that make it easy for us to understand your journey and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Zendesk and what we stand for!
How to prepare for a job interview at Zendesk, Inc.
✨Know Your Voice AI Stuff
Make sure you brush up on your knowledge of voice technology, especially telephony, SIP, VoIP, and ASR/TTS. Being able to discuss these topics confidently will show that you understand the technical aspects of the role and can engage with engineers and researchers effectively.
✨Showcase Your Product Management Skills
Prepare examples from your past experiences where you've successfully led cross-functional teams through product development. Highlight your ability to define product vision and strategy, as well as how you've used data-driven insights to shape user-focused outcomes.
✨Understand the Customer Journey
Familiarise yourself with the customer experience in voice interactions. Be ready to discuss how you would enhance the voice user journey and drive adoption of voice AI solutions. This will demonstrate your commitment to creating intuitive and natural conversational experiences.
✨Communicate Clearly and Effectively
Practice articulating complex ideas simply and clearly. Exceptional communication skills are crucial for aligning stakeholders and conveying the value of voice AI. Prepare to explain your thought process and decisions in a way that resonates with both technical and non-technical audiences.