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For Companies At a Glance
- Tasks: Shape the future of customer engagement with innovative AI solutions.
- Company: Join Zendesk, a leader in transforming customer experience.
- Benefits: Flexible hybrid work, inclusive culture, and opportunities for growth.
- Why this job: Make a real impact by solving customer challenges with cutting-edge technology.
- Qualifications: 3+ years in solutions consulting or related fields, strong tech skills.
- Other info: Collaborative environment with a focus on creativity and innovation.
The predicted salary is between 28800 - 48000 £ per year.
At Zendesk, we are revolutionising what is possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies. We are leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.
As a Solutions Consultant you will play a vital role in shaping the next era of customer engagement. By partnering with customers and teams, you will design and showcase innovative solutions that address real-world challenges and unlock lasting value. Your expertise will help leading brands build powerful, people-first experiences driving measurable impact across every interaction.
What You Will Be Doing:- Lead technical & business discovery & solution design: Conduct discovery sessions to understand customer pain points and long term strategy, assess AI readiness, and design tailored, compliant demos, pilots, and proofs of concept.
- Architect AI-powered CX solutions: Translate complex AI/ML capabilities such as chatbots, automation orchestration, and predictive analytics into clear, outcome driven value stories that resonate with executives and technical teams alike.
- Integrate & scale: Build seamless integrations leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) to deliver secure, scalable deployments.
- Collaborate & influence: Partner with Sales, Product, Engineering, and Customer Success to co-create customer-centric solution strategies that align with evolving market needs and influence Zendesk's roadmap.
- Drive business impact: Convert AI analytics and automation KPIs into actionable business insights, helping customers measure ROI, enhance satisfaction, and increase efficiency.
- Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities.
- Stay ahead of the curve: Develop industry specific AI playbooks, stay current on CX, ES, and AI innovations, and represent Zendesk as a trusted thought leader through events, webinars, and community engagement.
- 3+ years of presales or solutions consulting experience, or related experience in other fields, in AI Solutions, SaaS, CX, or enterprise software environments.
- Strong understanding of web and scripting technologies and SaaS architectures.
- Hands-on experience designing and leading customer pilots, POCs (Proof of Concept), and AI-driven solution demonstrations.
- Knowledge of AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks.
- Familiarity with Customer Service software, ITSM, CCaaS, Business Intelligence, Workforce Management, QA, or Integration middleware.
- Proven ability to translate technical capabilities into strategic business outcomes for senior stakeholders.
- Strong and engaging communication, presentation, and storytelling skills.
- Willingness and ability to travel as required.
- Curious & adaptive learner: You stay ahead of emerging AI, automation, and CX innovations.
- Outcome-oriented: You focus on measurable impact, ROI, and customer success, not just technical delivery.
- Customer-centric: You empathise deeply with customers' challenges and tailor solutions to their real-world needs.
- Collaborative & influential: You communicate clearly and build trust across technical and business audiences.
- Innovative problem solver: You approach challenges with creativity, leveraging AI to unlock new opportunities and efficiencies.
The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Solutions Consultant in London employer: Zendesk, Inc.
Contact Detail:
Zendesk, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Consultant in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Zendesk on LinkedIn. Ask them about their experiences and any tips they might have for landing the Solutions Consultant role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Show off your skills in action! Instead of just talking about your experience, prepare a mini presentation or demo that showcases your understanding of AI solutions and customer engagement. This will help you stand out during interviews and show that you're ready to hit the ground running.
✨Tip Number 3
Stay updated on industry trends! Read up on the latest in CX and AI technologies. Being able to discuss recent developments or innovations during your interview will demonstrate your passion and commitment to the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Zendesk team.
We think you need these skills to ace Solutions Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in AI solutions and customer engagement. We want to see how your skills align with the role of a Solutions Consultant at Zendesk!
Showcase Your Storytelling Skills: As a Solutions Consultant, you'll need to communicate complex ideas clearly. Use your application to demonstrate your storytelling abilities—make it engaging and relatable, just like you would when presenting to a client.
Highlight Collaboration Experience: Zendesk values teamwork, so be sure to mention any past experiences where you've successfully collaborated with different teams. We love seeing how you can influence and co-create solutions with others!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Zendesk, Inc.
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies like chatbots, NLP, and automation frameworks. Be ready to discuss how these can be applied in real-world scenarios, especially in customer experience. This will show that you understand the technical side and can translate it into business value.
✨Tailor Your Solutions
Before the interview, think about how you would approach a customer’s pain points. Prepare examples of how you've designed solutions in the past that directly addressed specific challenges. This will demonstrate your customer-centric mindset and problem-solving skills.
✨Practice Your Storytelling
You’ll need to communicate complex ideas clearly, so practice telling your story. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experiences in a way that resonates with both technical and non-technical audiences.
✨Collaborate and Influence
Think about times when you’ve worked with cross-functional teams. Be prepared to share how you’ve influenced stakeholders and collaborated effectively. Highlighting your ability to work with Sales, Product, and Engineering will show that you can drive customer-centric strategies at Zendesk.
