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- Tasks: Lead innovative AI-driven solutions for top brands and transform customer experiences.
- Company: Join Zendesk, a leader in revolutionising customer experience with cutting-edge technology.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of AI innovation and make a real impact on customer service.
- Qualifications: 5+ years in solutions consulting, strong tech skills, and a passion for AI.
- Other info: Collaborative culture with a focus on inclusivity and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies. We’re leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.
As a trusted advisor and technical thought leader, you’ll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you’ll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape.
What You’ll Be Doing:- Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk’s differentiated value.
- Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite.
- Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards.
- Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation.
- Collaborate & influence: Work cross-functionally to align customer needs with Zendesk’s product roadmap, influence future innovations, and ensure a unified go-to-market strategy.
- Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement.
- Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities.
- Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader.
- 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments.
- Strong knowledge of web/scripting technologies and SaaS architectures.
- Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value.
- Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX.
- Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware.
- Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact.
- Excellent interpersonal, communication, presentation, and writing skills.
- Bachelor’s degree or equivalent work experience (graduate degree a plus).
- Willingness and ability to travel as required.
- Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes.
- Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience.
- Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust.
- Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre.
- Analytical storyteller: You turn data and metrics into compelling business insights.
- Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Senior Solutions Consultant in London employer: Zendesk, Inc.
Contact Detail:
Zendesk, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Consultant in London
✨Tip Number 1
Network like a pro! Reach out to current or former Zendesk employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Solutions Consultant role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Zendesk’s AI capabilities. Familiarise yourself with their products and think of ways you can contribute to their mission of revolutionising customer experience. Show them you’re not just another candidate, but someone who’s genuinely excited about what they do!
✨Tip Number 3
Practice your storytelling skills! You’ll need to connect technical solutions to business outcomes, so craft compelling narratives around your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to showcase your collaborative spirit! Zendesk values teamwork, so be ready to share examples of how you’ve worked cross-functionally in the past. Highlight your ability to influence and align teams towards common goals – it’s all about showing you can be a trusted advisor.
We think you need these skills to ace Senior Solutions Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Solutions Consultant role. Highlight your experience with AI technologies and how you've tackled customer challenges in the past. We want to see how you can bring value to Zendesk!
Showcase Your Storytelling Skills: As an analytical storyteller, it's crucial to connect technical capabilities to business impact. Use your application to demonstrate how you've turned data into compelling narratives that resonate with diverse audiences. This will help us see your potential as a trusted advisor.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless necessary, and make sure your key achievements stand out. We appreciate straightforward communication that gets to the heart of your experience and skills.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Zendesk!
How to prepare for a job interview at Zendesk, Inc.
✨Know Your AI Stuff
As a Senior Solutions Consultant, you'll need to be well-versed in AI technologies. Brush up on your knowledge of LLMs, ChatGPT, and NLP. Be ready to discuss how these can be applied in customer experience and employee services during your interview.
✨Master the Art of Storytelling
You’ll need to connect technical capabilities to strategic business impact. Prepare examples that showcase your analytical storytelling skills. Think about how you can turn data into compelling narratives that resonate with different audiences, from IT to the C-suite.
✨Showcase Your Collaborative Spirit
Zendesk values collaboration across functions. Be prepared to share experiences where you've worked cross-functionally to align customer needs with product roadmaps. Highlight how you’ve influenced stakeholders and built trust within teams.
✨Prepare for Technical Discovery
You'll be leading technical and business discovery sessions, so practice how you would conduct these. Think about the questions you’d ask to uncover customer challenges and how you’d design tailored demos that demonstrate Zendesk’s value.
