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- Tasks: Design and implement scalable customer service solutions using top technologies.
- Company: Global leader in customer experience with a focus on innovation.
- Benefits: Fully remote work, flexible hours, and opportunities for professional growth.
- Why this job: Be a key player in optimising customer interactions and driving tech innovation.
- Qualifications: 10+ years of architecture experience and strong leadership skills.
- Other info: Join a dynamic team that values collaboration and creativity.
The predicted salary is between 43200 - 72000 £ per year.
A global customer experience leader is seeking a seasoned Platform Architect for their Contact Center teams. The role focuses on designing and implementing scalable customer service solutions using technologies like Amazon Connect and Zendesk.
Ideal candidates will have over 10 years of architecture experience, excellent leadership skills, and the ability to work cross-functionally. This position is fully flexible, allowing for remote work, and is key in optimizing customer interactions.
Join the team to drive innovation in customer experience technology.
Remote Platform Architect - Contact Center & CX in London employer: Zendesk, Inc.
Contact Detail:
Zendesk, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Platform Architect - Contact Center & CX in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Platform Architect role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can highlight your past projects, especially those involving Amazon Connect and Zendesk. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your leadership and cross-functional collaboration skills. Be ready to share examples of how you've successfully led teams and worked with different departments to achieve customer experience goals.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Remote Platform Architect - Contact Center & CX in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customer service solutions and relevant technologies like Amazon Connect and Zendesk. We want to see how your skills align with the role, so don’t be shy about showcasing your architecture experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about optimising customer interactions and how your leadership skills can drive innovation in our team. Keep it engaging and personal – we love to see your personality!
Showcase Cross-Functional Experience: Since this role involves working across different teams, make sure to highlight any cross-functional projects you've been part of. We’re looking for someone who can collaborate effectively, so share those experiences that demonstrate your teamwork skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Zendesk, Inc.
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Amazon Connect and Zendesk. Brush up on your architecture experience and be ready to discuss specific projects where you've implemented scalable solutions.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership abilities. Think of situations where you led a team or project, especially in cross-functional settings. This will demonstrate your capability to guide teams effectively in optimising customer interactions.
✨Understand the Company’s Vision
Research the company’s approach to customer experience. Be prepared to discuss how your skills align with their goals and how you can contribute to driving innovation in their customer experience technology.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values, especially in a remote work environment.
