At a Glance
- Tasks: Design and scale AI-driven customer experience solutions that meet business goals.
- Company: Join Zendesk, a leader in customer experience technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fluency in English and German is required; dynamic team environment.
- Why this job: Shape the future of customer experience with innovative AI solutions.
- Qualifications: Expertise in AI architectures, RESTful APIs, and strong collaboration skills.
The predicted salary is between 81000 - 99000 £ per year.
Zendesk seeks a Technical Architect, AI-Powered Customer Experience to design and scale AI-first CX solutions that translate business goals into scalable architectures and integrations.
You will lead discovery, guide customers through implementation, and ensure measurable business impact across containment, deflection, and efficiency.
The role requires deep expertise in AI architectures, RESTful APIs, and cross-functional collaboration, with fluency in English and German.
AI-Powered CX Solution Architect in London employer: Zendesk, Inc.
At Zendesk, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and collaboration. Our hybrid work model allows for flexibility while ensuring meaningful connections among team members, empowering you to thrive in your role as a Senior Platform Architect. With ample opportunities for professional growth and a commitment to diversity, you'll be part of a forward-thinking company dedicated to transforming customer experiences through innovative AI solutions.
StudySmarter Expert Advice🤫
We think this is how you could land AI-Powered CX Solution Architect in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Zendesk, Inc. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Zendesk, Inc..
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Zendesk, Inc..
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Zendesk, Inc. that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace AI-Powered CX Solution Architect in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Zendesk, Inc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Zendesk, Inc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Zendesk, Inc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Zendesk, Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
