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- Tasks: Drive sales of Zendesk's CcaaS platform and enhance customer interactions.
- Company: Join Zendesk, a leader in customer experience solutions with a collaborative culture.
- Benefits: Competitive salary, professional growth opportunities, and a flexible work environment.
- Why this job: Lead transformational initiatives using cutting-edge technologies in a dynamic team.
- Qualifications: 7+ years in cloud contact center sales and strong analytical skills required.
- Other info: Inclusive workplace with a commitment to fairness and transparency.
The predicted salary is between 36000 - 60000 £ per year.
Principal Contact Center Sales Specialist - EMEA SMB: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) optimizes support platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and drive operational efficiency.
Position Overview: We are seeking an experienced Sales Specialist with deep expertise in contact center technologies and CX suites, preferably Zendesk, Amazon Connect, and AWS. This sales specialist role will play a key part in driving awareness and sales of Zendesk’s CcaaS platform, Zendesk for Contact Center for the SMB segment in Europe. The ideal candidate will provide strategic direction, have deep industry knowledge, strong business acumen, be able to operate autonomously, have strong communication skills, sharp analytical abilities and a willingness to work cooperatively across the different teams at Zendesk.
Responsibilities
- Run enablement sessions to upskill Zendesk field teams and drive pipeline activity
- Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities
- Engage with vendors and delivery partners to collaborate on customer deliveries
- Assist with running customer discovery calls and managing deal progress across the territory
- Partner with AWS and Amazon Connect AMs to work backwards from customer requirements
- Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership
- Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs
- Manage pipeline activity at scale
- Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies
Key Qualifications
- Minimum 7 years of experience in cloud contact center sales
- Strong analytical skills
- Experience with scale selling
- Fluency in English. Spanish and/or French is a plus
- Proven experience in channel sales
- Technical expertise in Zendesk and Amazon Connect is advantageous
- Ability to work autonomously and as part of a fast-paced team
- Experience selling at the C-level
- Proven track record in achieving sales targets
- Proven ability to proactively pursue new business opportunities
- Strong communicator - great writer, speaker, and listener
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and inclusive work environment
- The chance to lead transformational contact center initiatives leveraging cutting-edge technologies
CCaaS Senior Sales Specialist (EMEA SMB) employer: Zendesk, Inc.
Contact Detail:
Zendesk, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCaaS Senior Sales Specialist (EMEA SMB)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Zendesk or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Zendesk’s products, especially their CCaaS platform. Show us you’re not just another candidate but someone who genuinely understands our tech and can drive sales.
✨Tip Number 3
Practice your pitch! You’ll need to articulate how your experience aligns with the role. Think about specific examples where you’ve driven sales or improved customer experiences using contact centre technologies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Zendesk team!
We think you need these skills to ace CCaaS Senior Sales Specialist (EMEA SMB)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CCaaS Senior Sales Specialist role. Highlight your experience with contact centre technologies and any relevant sales achievements that align with what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles to show how you've successfully driven sales or collaborated with teams. We love seeing real-world applications of your expertise.
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t be afraid to express your passion for customer experience solutions and how you can contribute to our team at Zendesk.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Zendesk, Inc.
✨Know Your Tech Inside Out
Make sure you have a solid understanding of contact centre technologies, especially Zendesk and Amazon Connect. Brush up on their features and benefits, as well as how they compare to competitors. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Sales Success
Prepare to discuss your past sales achievements in detail. Use specific metrics to highlight how you've met or exceeded targets, particularly in cloud contact centre sales. This will demonstrate your capability and give the interviewers confidence in your ability to drive sales for their SMB segment.
✨Engage with Real Scenarios
Think of real-life scenarios where you've successfully navigated customer discovery calls or managed deal progress. Be ready to share these stories during the interview, as they illustrate your problem-solving skills and ability to work collaboratively with teams and partners.
✨Stay Ahead of Industry Trends
Research current trends in customer experience and contact centre solutions. Being able to discuss emerging technologies and how they can benefit customers will set you apart. It shows that you're proactive and committed to continuous improvement, which is key for this role.