At a Glance
- Tasks: Guide customers in optimising AI solutions and ensure seamless project delivery.
- Company: Join Zendesk, a leader in AI-driven customer experience innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional growth opportunities.
- Other info: Collaborative environment with a focus on continuous learning and career advancement.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge AI technology.
- Qualifications: 3+ years in consulting, strong communication skills, and a passion for AI.
The predicted salary is between 36000 - 60000 £ per year.
Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization.
As an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimization of AI solutions, driving transformative business outcomes.
Overarching Objective For The Role:
- Accelerate customers’ time‐to‐value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale.
- Be the customer’s AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast.
- Lead smooth, on-time delivery. Run projects end-to-end with clear scope, timelines, and stakeholder alignment to deliver reliably.
How You’ll Make an Impact
- Technical Expertise & Guidance: Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals.
- Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations.
- Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality.
- Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities.
- Cross-Functional Collaboration: Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer’s AI Roadmap and address any technical challenges that would block the customer from adopting AI.
- Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals, resulting in measurable improvements in customer experience and AI Adoption.
What You’ll Need to Succeed
- Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions, and provide expert guidance throughout the project lifecycle.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Project Management: Oversee the planning, execution, and delivery of AI projects, ensuring they are completed on time, within scope, and meet quality standards.
- Technical Proficiency in AI: Deep understanding of AI technologies, particularly Zendesk AI products, with the ability to implement and optimize these solutions effectively.
- Agility and Adaptability: Ability to work effectively in diverse and dynamic environments, adapting to changing client needs and industry trends.
- Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify challenges and develop innovative solutions.
- Continuous Learning: Commitment to staying updated on the latest AI trends and advancements, ensuring the delivery of cutting-edge solutions to clients.
Qualifications:
- Must have a minimum of 3+ years of related experience in Consulting / Professional Services.
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting.
- Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth.
- Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes.
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred.
- Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction.
- Excellent program management and cross-functional influence skills.
- Familiarity with emerging AI trends is a plus.
- Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders.
This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
AI Services Consultant II- London employer: Zendesk, Inc.
At Zendesk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our hybrid work model provides flexibility while ensuring meaningful in-person connections, empowering employees to grow through continuous learning and professional development opportunities. Join us to be part of a diverse team dedicated to transforming customer experiences with cutting-edge AI solutions, all while enjoying a supportive environment that values inclusivity and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land AI Services Consultant II- London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Zendesk. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Zendesk's AI products inside out. Show us you know how to leverage these tools to solve real customer problems — that’s what we love to see!
✨Tip Number 3
Practice your problem-solving skills. We want to see how you tackle challenges, so think of examples where you've turned obstacles into opportunities in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace AI Services Consultant II- London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI Services Consultant role. Highlight your consulting experience and technical expertise in AI, as this will show us that you understand what we're looking for.
Showcase Your Communication Skills:Since you'll be conveying complex ideas to non-technical stakeholders, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Project Management Experience:We want to see your project management chops! Include examples of how you've successfully delivered projects on time and within scope, especially those related to AI or technology solutions.
Apply Through Our Website:Don't forget to apply through our website! This ensures your application gets to the right people and helps us keep track of all candidates efficiently. Plus, it’s super easy!
How to prepare for a job interview at Zendesk, Inc.
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies, especially Zendesk's AI products. Be ready to discuss how these solutions can drive customer success and how you've used similar technologies in the past.
✨Show Off Your Consulting Skills
Prepare examples that showcase your consulting expertise. Think about times when you've assessed client needs and developed strategic solutions. This will help demonstrate your ability to guide customers through complex configurations.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You’ll need to convey your ideas to non-technical stakeholders, so being clear and concise is key. Consider doing mock interviews with friends to refine your communication style.
✨Project Management Prowess
Be ready to discuss your project management experience. Highlight specific projects where you oversaw planning, execution, and delivery. Use metrics to show how you met or exceeded expectations, as this will resonate well with the interviewers.
