Zendesk seeks a Technical Architect, AI-Powered Customer Experience to design and scale AI-first CX solutions that translate business goals into scalable architectures and integrations. You will lead discovery, guide customers through implementation, and ensure measurable business impact across containment, deflection, and efficiency.
The role requires deep expertise in AI architectures, RESTful APIs, and cross-functional collaboration, with fluency in English and German.
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AI-Powered CX Solution Architect employer: Zendesk, Inc.
At Zendesk, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and collaboration. Our hybrid work model allows for flexibility while ensuring meaningful connections among team members, empowering you to thrive in your role as a Senior Platform Architect. With ample opportunities for professional growth and a commitment to diversity, you'll be part of a forward-thinking company dedicated to transforming customer experiences through innovative AI solutions.
