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- Tasks: Lead technical solutions and engage with enterprise executives to drive customer satisfaction.
- Company: Zendesk, a leader in customer experience software with a focus on innovation.
- Benefits: Flexible hybrid work model, competitive salary, and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and make a real impact in the evolving world of customer service.
- Qualifications: 5+ years in presales, strong tech skills, and excellent communication abilities.
- Other info: Opportunity for career growth in a collaborative and inclusive environment.
The predicted salary is between 43200 - 72000 £ per year.
The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must be successful in selling to enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, Product Managers, and other members of the cross-functional team to be the technical bridge between our Sales team and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual.
Requirements:
- 5+ years Presales experience
- Understanding and awareness of how AI is impacting the customer service business as well as AI Technologies such as LLM and ChatGPT
- Knowledgeable of web/scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications
- Experience mapping RFI/RFP requirements to software solutions
- Excellent interpersonal, communication, persuasion, presentation and writing skills
- Experience scoping, managing and executing customer pilots and Proof of Concepts
- Knowledge of SaaS Business applications
- Knowledge of one or more of the following: Customer Service Software, AI, Automation and Bots, ITSM, Data warehousing, Business intelligence, Workforce Management, QA, Integration
- Graduate degree is a plus
- Must be willing to travel
- Obvious passion and people skills and an ability to work independently on multiple projects
Desired Skills:
- Previous consulting experience implementing enterprise class software solutions
- Domain expertise in specific industries
- Knowledge of CCaaS and peripheral technologies
- Experience in facilitating Design Based Thinking sessions
- Ability to develop reference architecture in support of client solution
This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity.
Senior Solutions Consultant employer: Zendesk Group
Contact Detail:
Zendesk Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Solutions Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to the role. We suggest doing mock interviews with friends or using online platforms. The more comfortable you are, the better you’ll perform!
✨Tip Number 3
Showcase your technical skills during the interview. Be ready to discuss how AI impacts customer service and share examples of your past experiences. We want to see your passion and expertise shine through!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Senior Solutions Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Solutions Consultant role. Highlight your presales experience and technical skills that align with the job description. We want to see how your background fits into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how your experience can drive customer happiness. Let us know why you’re excited about joining our team at StudySmarter.
Showcase Your Technical Savvy: Since this role requires a mix of sales focus and technical knowledge, make sure to highlight your understanding of AI technologies and web scripting. We love seeing candidates who can bridge the gap between tech and sales!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Zendesk Group
✨Know Your Tech Inside Out
As a Senior Solutions Consultant, you need to be technically savvy. Brush up on your knowledge of AI technologies, web scripting, and SaaS applications. Be ready to discuss how these technologies can impact customer service and how they relate to the solutions you're selling.
✨Master the Art of Persuasion
You’ll be convincing C-level executives of the merits of your software solution. Practice your presentation skills and prepare to articulate the value proposition clearly. Use real-world examples to demonstrate how your solutions have driven success in similar businesses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think about past experiences where you've scoped, managed, or executed customer pilots. Be ready to share specific examples that highlight your skills in mapping RFI/RFP requirements to software solutions.
✨Show Your Passion for Customer Experience
Zendesk values customer happiness, so convey your passion for enhancing customer experiences. Share stories that illustrate your commitment to understanding client needs and how you've proactively managed relationships to ensure satisfaction.
