At a Glance
- Tasks: Lead innovative AI-driven customer experience solutions and engage with top brands.
- Company: Join Zendesk, a leader in transforming customer service with cutting-edge technology.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on inclusivity and career development.
- Why this job: Shape the future of customer experience while working with advanced AI technologies.
- Qualifications: 7+ years in presales or solutions consulting, with strong technical and leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies. We’re leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale.
As a Principal Solutions Consultant you'll serve as a trusted advisor, innovative strategist, and technical thought leader. Bridging business vision with cutting-edge technology, you’ll lead complex engagements, shaping how organisations harness AI-driven CX and ES solutions to transform operations and deliver measurable business value.
What You’ll Be Doing:
- Lead strategic solution design: Partner with Sales to architect transformative, AI-powered customer experience solutions that address business challenges and deliver measurable outcomes.
- Drive technical strategy across the sales cycle: Own the end-to-end technical engagement, from discovery and design to proof of concept and executive presentations.
- Champion AI & automation: Translate advanced AI/ML capabilities into actionable CX strategies that increase efficiency, personalisation, and scalability.
- Influence product evolution: Leverage customer insights to inform product innovation, shape reference architectures, and influence future roadmap priorities.
- Deliver executive-level engagements: Present complex technical concepts with clarity and credibility to C-suite and senior stakeholders.
- Orchestrate cross-functional teams: Lead and coordinate virtual teams across Sales, Product, Professional Services, and Customer Success.
- Execute proofs of value & pilots: Scope, manage, and deliver high-impact pilots that validate value realisation and technical viability.
- Integrate & scale: Design secure, scalable, cloud solutions leveraging Zendesk APIs and peripheral technologies.
- Promote thought leadership: Represent Zendesk as a domain expert, evangelising innovation in AI, CX, ES, and digital transformation.
What You Bring:
- 7+ years of presales or solutions consulting experience in SaaS, enterprise software, or customer experience platforms.
- 3+ years leading large, strategic, and complex enterprise deals.
- Deep technical fluency with web/scripting technologies and SaaS architectures.
- Proven success in positioning the business value of technical solutions.
- Hands-on experience scoping, managing, and executing customer pilots or proofs of concept.
- Expertise in at least two of the following: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware.
- Strong understanding of AI and automation technologies and their impact on customer service transformation.
- Demonstrated ability to lead virtual teams to successful outcomes.
- Superior presentation, communication and storytelling skills.
- Bachelor’s degree or equivalent experience.
- Willingness and ability to travel as required.
Who You Are:
- Strategic technologist: You see beyond features and functions, architecting solutions that drive long-term business value.
- AI-forward innovator: You’re passionate about the future of CX and ES.
- Trusted advisor: You build credibility quickly with executives and guide customers through complex decisions.
- Collaborative leader: You thrive in cross-functional settings, aligning stakeholders and inspiring teams.
- Analytical storyteller: You use data and insight to craft compelling narratives.
- Execution-focused: You balance visionary thinking with the ability to deliver results on time.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusivity in the workplace.
Principal Sales Engineer in London employer: Zendesk Group
At Zendesk, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our hybrid work model allows for meaningful in-person connections while offering the flexibility to work remotely, ensuring a balanced work-life experience. With a strong commitment to employee growth, we provide ample opportunities for professional development and encourage our team members to be at the forefront of AI-driven customer experience solutions, making a tangible impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Sales Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Nail that interview prep! Research the company inside out, understand their products, and be ready to discuss how your skills align with their needs. Practice common interview questions and prepare some thoughtful queries of your own.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your past successes, especially those related to AI and customer experience. This will help you stand out as a thought leader in your field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of our team at Zendesk.
We think you need these skills to ace Principal Sales Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Principal Sales Engineer role. Highlight your experience with AI, customer experience solutions, and any relevant technical skills that align with what Zendesk is looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven results in previous roles. Use metrics where possible to demonstrate your impact, especially in areas like sales cycles and customer engagement.
Be Authentic:Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for AI and customer experience, and how you envision contributing to Zendesk’s mission.
Apply Through Our Website:For the best chance of success, make sure to submit your application directly through our website. This ensures it gets into the right hands and shows you’re serious about joining our team at Zendesk.
How to prepare for a job interview at Zendesk Group
✨Know Your Tech Inside Out
As a Principal Sales Engineer, you'll need to demonstrate deep technical fluency. Brush up on web/scripting technologies like HTML, CSS, and JavaScript, as well as AI and automation tools. Be ready to discuss how these technologies can transform customer experience.
✨Master the Art of Storytelling
Your ability to translate complex technical concepts into clear, compelling narratives is crucial. Prepare examples of how you've successfully communicated technical solutions to C-suite executives, focusing on the business value they bring.
✨Showcase Your Strategic Thinking
Zendesk is looking for someone who can architect solutions that drive long-term business value. Think about past experiences where you’ve led strategic solution designs and be prepared to discuss your approach to aligning technology with business goals.
✨Prepare for Collaborative Scenarios
This role requires leading cross-functional teams. Be ready to share examples of how you've orchestrated collaboration between different departments, ensuring everyone is aligned towards a common goal. Highlight your leadership style and how you inspire teams.
