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- Tasks: Enhance client engagements by optimising Zendesk configurations and providing expert consultancy.
- Company: Leading customer experience solutions company based in London.
- Benefits: Hybrid working environment, collaborative culture, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Expertise in Zendesk and strong communication skills required.
- Other info: Flexibility for travel and a focus on collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A leading customer experience solutions company in London seeks a Zendesk Consultant to enhance client engagements through Zendesk optimization. The role requires expertise in Zendesk configurations and a customer-centric perspective. Ideal candidates will have strong communication skills and flexibility for travel. Embrace a culture of collaboration and personal growth in a hybrid working environment.
CX Acceleration Architect – Hands-on Zendesk Expert in London employer: Zendesk Group
Contact Detail:
Zendesk Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Acceleration Architect – Hands-on Zendesk Expert in London
✨Tip Number 1
Network like a pro! Reach out to folks in the customer experience space, especially those who work with Zendesk. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your Zendesk configurations, bring them along to interviews. It’s a great way to demonstrate your hands-on expertise and customer-centric approach.
✨Tip Number 3
Be ready to discuss real-life scenarios! Prepare for questions about how you’ve optimised client engagements in the past. We want to hear about your problem-solving skills and how you’ve made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CX Acceleration Architect – Hands-on Zendesk Expert in London
Some tips for your application 🫡
Show Your Zendesk Skills: Make sure to highlight your hands-on experience with Zendesk in your application. We want to see how you've optimised client engagements and what configurations you've mastered.
Be Customer-Centric: Since this role is all about enhancing customer experiences, share examples of how you've put the customer first in your previous roles. We love seeing a strong customer-centric perspective!
Communicate Clearly: Strong communication skills are key for us. When writing your application, keep it clear and concise. Show us that you can convey complex ideas simply and effectively.
Embrace Flexibility: Let us know about your flexibility for travel and how you adapt to different working environments. We value collaboration and personal growth, so share how you thrive in hybrid settings!
How to prepare for a job interview at Zendesk Group
✨Know Your Zendesk Inside Out
Make sure you’re well-versed in all the features and configurations of Zendesk. Brush up on your technical skills and be ready to discuss specific examples of how you've optimised Zendesk for previous clients. This will show your hands-on expertise and ability to enhance customer experiences.
✨Showcase Your Customer-Centric Approach
Prepare to share stories that highlight your customer-centric mindset. Think about times when you went above and beyond to meet client needs or improve their experience. This will demonstrate that you understand the importance of putting customers first, which is crucial for this role.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or record yourself to refine your delivery. Remember, it’s not just what you say, but how you say it!
✨Embrace Flexibility and Collaboration
Since the role involves travel and collaboration, be prepared to discuss your experiences working in hybrid environments. Share examples of how you’ve successfully collaborated with teams remotely and adapted to changing circumstances. This will show that you’re a team player who thrives in dynamic settings.
